Facilities Assistant

National Trust for Places of Historic Interest or Natural Beauty; East Clandon; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days + buy‑

Job summary

The National Trust is seeking a Facilities Assistant to support Hatchlands Park in East Clandon. You’ll help keep the place clean and well presented, support the Christmas trail, visitor reception and the car park, and carry out light maintenance and delivery unloading as needed.

Reporting to the Welcome Manager, you’ll work with a small team and respond to visitors' queries with friendliness and efficiency. The role is a fixed-term contract ending 3 January 2027 with flexible, zero-hour hours.

Qualifications

• Focused on giving great service to everyone you meet.
• A team player, but also happy to work on your own initiative.
• Well-organised and adaptable to changing needs.
• Willing to learn new skills as required.
• Comfortable working in a flexible and adaptable way.

Responsibilities

• Cleaning, sweeping and litter-picking both inside and outdoors.
• Unloading deliveries and assisting with day-to-day presentation of buildings and outdoor spaces.
• Providing high standards of presentation and customer service to visitors.
• Helping other teams with maintenance tasks when needed.
• Assisting with the Christmas trail, Visitor Reception and car park.

Skills

Service minded

Team player

Well-organised

Adaptable

Willing to learn

Job description

You’ll assist in the delivery of our Christmas events and help create an enjoyable experience for everyone that visits.

This role is all about using your practical skills and attention to detail to look after a place that people love. We're looking for a Facilities Assistant to help keep the whole place in good condition and running smoothly for all the people who visit. Additionally, this role will support our Christmasaurus trail, Visitor Reception and the car park.

Contract/duration: Fixed Term ends 3 rd January 2027

Hours/working pattern: This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. the expectation for this role would be 3-4 days per week and will include some weekends and bank holidays, maybe one full weekend and either a Saturday or Sunday on another weekends, one weekend off. Typical shift pattern would be 9:15am – 4:15 pm.

The National Trust's commitment is "For everyone, for ever." Bringing that promise to life starts with the people that work here. It means building teams with a diverse range of backgrounds, cultures, and experiences. It means creating an inclusive environment where everyone is able to thrive.

Our roles are open to all. However, we particularly welcome applications from people of colour and people of the global majority because they are underrepresented at the Trust.

What it's like to work here

Reporting to our Welcome Manager, you’ll work with a team of passionate and dedicated staff and volunteers at Hatchlands Park.

Hatchlands Park was built in the 1750s for naval hero Admiral Edward Boscawen and his wife Fanny, since then it has housed wealthy families, a finishing school for girls and even a printing press. Today you can visit the parkland or stop for coffee in the Kitchen Caf all year round.

Our mansion is now a family home, containing tenant Alec Cobbe’s collection of paintings and fine furniture. Also on display is the Cobbe Collection, Europe’s largest collection of keyboard instruments associated with famous composers including JC Bach, Chopin and Elgar. An early interior design commission for architect Robert Adam, his work can be seen in ceilings and fireplaces throughout the house.

Situated on the edge of the beautiful Surrey Hills and surrounded by charming villages, this peaceful location is just 45 minutes from central London.

You’ll help with the day-to-day presentation of the National Trust’s buildings and outdoor spaces as part of our Christmas trail. You’ll be turning your hand to all sorts of cleaning and minor bits of maintenance, making sure that all our facilities are kept in good working order. You'll also be asked to help with some manual work such as unloading deliveries.

Duties such as cleaning, sweeping and litter-picking, both inside and outdoors. form a core part of this role. You’ll be aiming for the highest standards of presentation and customer service everywhere you look after, and this includes speaking to people as they visit and helping them with any queries. You might also get involved with general maintenance work and helping other teams if they need extra support.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

We’d love to hear from you if you're:

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills
• comfortable working in flexible and adaptable way.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Hatchlands Park, East Clandon, Guildford, GU4 7RT

Documents

Facilities Assistant - A1.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 25th October 2026

Interview Date: 10th and 11th November 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.