Holiday Retail Leader - Inspire & Drive Sales
TUI
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Benefits offered by this job
Job summary
TUI in St Helier, Jersey is seeking an Assistant Manager to lead and develop a team of destination experts within our Travel Retail hub. You will coach staff to deliver exceptional service and achieve ambitious sales targets while ensuring a memorable holiday shopping experience for customers.
The role requires flexible shifts including weekends and bank holidays, with strong focus on customer satisfaction and business growth.
Qualifications
- Experience leading a team to deliver excellent customer service.
- Strong motivational and coaching skills.
- Able to manage multiple tasks and adapt to change.
Responsibilities
- Lead by example and role model company values to inspire your team and deliver excellent customer service
- Guide, coach and develop the team to reach high performance and standards that drive engagement
- Assist with developing the team to proactively investigate and resolve every question or complaint
- Work with a variety of systems empowering you to enhance knowledge to actively improve our customer digital journey
- Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business
- Assist with recruiting talent, maintaining high levels of engagement and low levels of attrition.
Skills
Job description
TUI in St Helier, Jersey is seeking an Assistant Manager to lead and develop a team of destination experts within our Travel Retail hub. You will coach staff to deliver exceptional service and achieve ambitious sales targets while ensuring a memorable holiday shopping experience for customers.
The role requires flexible shifts including weekends and bank holidays, with strong focus on customer satisfaction and business growth.
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