Holiday Retail Customer Care Specialist

Boots; Hayle; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Generous staff discount

Discounts at nationwide retailers

Employee Assistance Programme

Job summary

Boots seeks a Seasonal Customer Advisor to help customers find gifts, enjoy great offers and ensure smooth store operations during the busy season. You’ll assist on the shop floor, support deliveries, replenish stock and help keep shelves looking their best while delivering friendly, personalised service.

The role is temporary with potential for longer-term opportunities based on local availability, and it involves working across store areas with a focus on teamwork and customer satisfaction.

Qualifications

• Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day and New Year's Day.
• Customer-focused — enjoys talking to people and helping customers have a great experience.
• Team player — supports others and cares about team success.
• Operations ready — comfortable balancing customer service with stock, fulfilment and shop floor tasks.
• Proactive attitude — sees what needs doing and takes ownership.
• Resilient — stays positive and focused during busy periods.
• Energy and stamina — keeps energy high throughout long, active shifts.
• Confident asking questions — asks for help when needed to get things right.

Responsibilities

• Welcome customers, understand their needs and help them find the right products, gifts, services and offers.
• Create memorable customer experiences through friendly, personalised service.
• Help customers complete purchases using tills and self-checkouts.
• Replenish stock and keep shelves full
• Support deliveries and help organise stock in the stockroom.
• Keep the store and shopping areas look their best.
• Work across different areas of the store and support your team wherever help is needed.

Skills

Customer focus

Team player

Problem solving

Communication

Technology confident

Tools

Tills

Self-checkouts

Job description

Boots seeks a Seasonal Customer Advisor to help customers find gifts, enjoy great offers and ensure smooth store operations during the busy season. You’ll assist on the shop floor, support deliveries, replenish stock and help keep shelves looking their best while delivering friendly, personalised service.

The role is temporary with potential for longer-term opportunities based on local availability, and it involves working across store areas with a focus on teamwork and customer satisfaction.