Holiday Retail Associate - Fast-Paced Customer Service

Marks & Spencer Group; Alnwick; On-site; GBP 18,000 - 21,000; Full time

Job summary

Marks & Spencer is recruiting a Customer Assistant to be at the frontline of our Christmas peak. You’ll deliver five-star service at pace, share product knowledge, and roll up your sleeves to meet customer demand across store areas.

You’ll use Sparks App and in-store devices to help customers find what they want, and you’ll thrive in a high-energy environment with a team that supports each other. This frontline role is suited to individuals who are resilient, customer-focused and adaptable to

Qualifications

• Customer service mindset and ability to work under pressure.
• Flexibility to work across multiple store areas during busy periods.

Responsibilities

• Deliver five-star service at pace to customers.
• Advise on products and confidently promote new lines.
• Utilise Sparks App and in-store devices to enhance the customer experience.
• Be a strong team player and adapt to changing store demands.

Job description

Marks & Spencer is recruiting a Customer Assistant to be at the frontline of our Christmas peak. You’ll deliver five-star service at pace, share product knowledge, and roll up your sleeves to meet customer demand across store areas.

You’ll use Sparks App and in-store devices to help customers find what they want, and you’ll thrive in a high-energy environment with a team that supports each other. This frontline role is suited to individuals who are resilient, customer-focused and adaptable to