Holiday Resort Sales & Customer Support Advisor

Clear Destination Inc.; Newcastle upon Tyne; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

50% staff discount

25% friends & family discount

30% team member discount

HelloFresh discounts

Employee Assistance Programme (24/7)

Job summary

Parkdean Resorts is hiring for a dynamic Customer and Park Support role across our UK parks, helping guests, owners and colleagues with bookings, queries and service enhancements. You will be the welcoming voice across live chat, email and phone, ensuring every interaction leaves a positive lasting impression.

You’ll work in a fast-paced team, handle inquiries, promote holiday packages and add-on services, and use CRM and ticketing systems to keep records accurate.

Qualifications

• Experience in sales or customer service required.
• Strong communication skills—verbal and written.
• Proficiency with CRM and ticketing tools essential.

Responsibilities

• Handle inquiries and sales via Live Chat, email and phone.
• Promote and sell holiday packages, memberships, and add-ons.
• Provide timely, accurate information and resolve customer issues.
• Manage the ticketing system for callbacks and follow-ups.
• Collect customer feedback and share insights to improve services.
• Maintain accurate records of customer interactions and transactions.

Skills

Customer service

Sales-oriented

CRM systems

Ticketing software

Excellent communication

Team player

Flexible hours

Tools

CRM software

Ticketing systems

Live chat platforms

Job description

Parkdean Resorts is hiring for a dynamic Customer and Park Support role across our UK parks, helping guests, owners and colleagues with bookings, queries and service enhancements. You will be the welcoming voice across live chat, email and phone, ensuring every interaction leaves a positive lasting impression.

You’ll work in a fast-paced team, handle inquiries, promote holiday packages and add-on services, and use CRM and ticketing systems to keep records accurate.