Holiday Food Retail Assistant - Fast-Paced Service Pro

Marks and Spencer; Manchester; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer is hiring a Customer Assistant for our Food section. You will be on the frontline, delivering five‑star service, staying composed under pressure, and helping customers find and buy our latest food products.

You will use Sparks App and in‑store devices to assist customers and will work across store areas, with shifts that may vary to meet demand. A strong team player attitude and flexible approach are essential.

Qualifications

• Frontline customer assistant role in Food, delivering five-star service under pressure.
• Must be ready to roll up sleeves and work across store areas.
• Digital confidence with store apps and devices is essential.

Responsibilities

• Greet and assist customers in the Food section.
• Recommend and sell new food products to customers.
• Utilise the Sparks App and store devices to enhance customer experience.
• Collaborate with the team to deliver a seamless service during busy periods.

Skills

Customer service

Team player

Resilience

Pressure management

Tools

Sparks App

In-store devices

Job description

Marks & Spencer is hiring a Customer Assistant for our Food section. You will be on the frontline, delivering five‑star service, staying composed under pressure, and helping customers find and buy our latest food products.

You will use Sparks App and in‑store devices to assist customers and will work across store areas, with shifts that may vary to meet demand. A strong team player attitude and flexible approach are essential.