Holiday Food Customer Assistant - Fast-Paced Service Pro

Marks & Spencer Group; East Midlands; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Group is hiring a Customer Assistant in our Food section. You will be at the frontline, delivering fast, five-star service and representing our brand in busy store environments.

We’re seeking down-to-earth colleagues who thrive under pressure, enjoy helping customers, and are confident using Sparks App and in-store devices. Flexibility across store areas is essential to meet peak demand.

Responsibilities

• Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer.
• We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
• You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers.
• Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
• At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment.

Job description

Marks & Spencer Group is hiring a Customer Assistant in our Food section. You will be at the frontline, delivering fast, five-star service and representing our brand in busy store environments.

We’re seeking down-to-earth colleagues who thrive under pressure, enjoy helping customers, and are confident using Sparks App and in-store devices. Flexibility across store areas is essential to meet peak demand.