Holiday Experience & Operations Leader

Woodlake Trails; Newquay; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Holidays discount on park stays

Restaurant discounts for you and your家

Life Insurance coverage

Free eye care voucher

Employee Assistance Programme

Job summary

Park Holidays UK is seeking a Holiday Services Manager to lead the Holiday Sales department across its parks in England, Scotland and Wales. The role requires strong organisational skills, attention to detail, and a drive to ensure efficient operations and excellent guest experiences.

You will oversee budgets, safety compliance, occupancy targets, and reporting, while maintaining high standards of cleanliness and guest satisfaction across holiday homes and chalets.

Qualifications

• Strong PC skills, with proficiency in Excel and other office software.
• Excellent organisation and communication skills, capable of managing multiple tasks and coordinating between departments.
• The ability to work under pressure and meet deadlines in a fast-paced environment.
• A professional and outgoing personality with the ability to engage with staff and guests.
• A clear understanding of company policies and the ability to maintain confidentiality.
• Self-motivation and the ability to work independently and take the initiative.
• Flexibility to adapt to changing demands and work hours, especially during peak holiday seasons.

Responsibilities

• Manage the Holiday Sales department's budget and implement effective controls to monitor spending and maximise profitability.
• Manage trip advisor reviews, complaint handling.
• Sublet and private sublet management.
• Ensure that all operations meet legal and safety standards, such as gas safety and portable appliance testing certificates.
• Prepare and meet annual operating profit targets, while closely controlling expenditures within your department.
• Maximise occupancy rates for the holiday hire fleet, ensuring holiday homes and chalets are fully utilised.
• Maintain detailed records for each holiday home, including gas safety checks, carbon monoxide alarms, smoke alarms, and other safety compliance documents.
• Develop and maintain an efficient system for managing correspondence, reports, and administrative tasks related to holiday services.
• Monitor and maintain high standards of cleanliness for all holiday homes and chalets, ensuring cleaners meet the agreed operating standards.
• Ensure all holiday homes and chalets have accurate key counts, properly tracked and accounted for.
• Manage cash handling operations, including operating a cash point, controlling monies, and maintaining the security of the reception safe.
• Ensure that Welcome Packs are completed for each guest, including program information, membership cards, and any other relevant materials.
• Identify and pursue opportunities for improving operations, driving your department forward.

Skills

Excel proficiency

Organisational skills

Communication

Pressure handling

Confidentiality

Independence

Flexibility

Job description

Park Holidays UK is seeking a Holiday Services Manager to lead the Holiday Sales department across its parks in England, Scotland and Wales. The role requires strong organisational skills, attention to detail, and a drive to ensure efficient operations and excellent guest experiences.

You will oversee budgets, safety compliance, occupancy targets, and reporting, while maintaining high standards of cleanliness and guest satisfaction across holiday homes and chalets.