Holiday Cottage Ops Assistant: Flexible, Pristine Stays

National Trust; West Stow; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension up to 10%

Free NT places entry for you, a guest

Rental deposit loan

Season ticket loan

EV car lease (salary criteria)

Perks at work discounts

Holiday allowance 32 days + purchase

Flexible working

Employee assistance program

Free parking

Job summary

The National Trust is seeking a Holiday Cottage Cleaner to prepare our popular cottages at Ickworth. This internal role uses an online assessment instead of a CV to learn about your strengths and provide role details.

As part of the Holidays team, you’ll ensure cottages are pristine for guests, report repairs, and replace broken items from store supplies. PPE is provided and full training is given.

Qualifications

• Customer-focused and able to deliver great service to guests.
• Team player who can also work independently when required.
• Good organisational skills and adaptability.
• Willing to learn new skills and processes.

Responsibilities

• On changeover days, ensure cottages are clean, well-presented and welcoming for guests.
• Monitor for items not as they should be and report repairs or odd jobs.
• Replace broken items from store supplies if needed.

Skills

Service orientation

Team player

Organisation

Willing to learn

Job description

The National Trust is seeking a Holiday Cottage Cleaner to prepare our popular cottages at Ickworth. This internal role uses an online assessment instead of a CV to learn about your strengths and provide role details.

As part of the Holidays team, you’ll ensure cottages are pristine for guests, report repairs, and replace broken items from store supplies. PPE is provided and full training is given.