Holiday Cottage Cleaner

National Trust; Poole; Hybrid; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Substantial pension up to 10%

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking

Job summary

The National Trust is seeking a Holidays Operation Assistant to prepare two holiday cottages on Brownsea Island. The role is seasonal with flexible hours, including weekends and bank holidays, on a zero-hour contract.

A online assessment replaces CV submission to share strengths and information about the role. You will be cleaning, presenting and welcoming guests, and ensuring everything is pristine for arrivals, while reporting repairs and replacing broken items when needed.

Qualifications

• Eligible to work in the UK and compliance checked.
• Experience in hospitality or cleaning is a plus.

Responsibilities

• Clean and prepare cottages to a high standard on changeover days.
• Ensure property is well-presented and welcoming for guests.
• Identify repairs needed and report them; replace broken items from store.
• Complete compliance checks and maintain records.
• Use PPE and follow safety guidelines.

Skills

Customer service

Team player

Well-organised

Willing to learn

Job description

Summary

***INTERNAL APPLICANTS ONLY ***

We’re looking for a Holiday Cottage Cleaner to prepare two of our popular holiday cottages on Brownsea Island.

Hours/Working pattern

Seasonal, flexible, weekends. This is a zero-hour contract, meaning we can't guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We'll try to give as much notice as possible. The role includes weekends and bank holidays.

Salary

£12.75 per hour

Contract

Fixed term contract until 31st August 2027

Internally within the National Trust, you will be known as a 'Holidays Operation Assistant'.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What It's Like To Work Here

To find out more about what it’s like to work within “Holidays” at the National Trust, click here to watch our video.

What You'll Be Doing

On changeover days, you’ll make sure that everything’s pristine and ready for the next guests to arrive. This will include making sure the cottage is thoroughly cleaned, well-presented and welcoming. We’d also like you to keep an eye out for anything that’s not as it should be, and report any repairs or odd jobs that need doing. If you need to, you’ll also replace any broken items from the store supplies. There are compliance checks to do and records to be kept.

Full Personal Protective Equipment (PPE) is provided for all teams, and extra measures are in place to protect staff.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who We're Looking For

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

National Trust place

Brownsea Island, Poole Harbour, Poole, BH13 7EE

Documents

Holidays Operation Assistant - Career Level A1.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date

6th September 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.