Holiday Café Assistant — Fast-Paced, Five-Star Service

Marks and Spencer; Kingston upon Thames; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer café in Kingston upon Thames is seeking a Cafe Customer Assistant to deliver warm, five-star service during peak periods. The role is hands-on and fast-paced, requiring calm under pressure and the ability to recommend great food and drinks while keeping the café running smoothly.

You’ll be digitally confident to take and fulfil orders quickly, maintain food safety standards, support colleagues, and adapt to changing shifts.

Qualifications

• Experience in fast-paced cafe or retail environment.
• Strong customer service and communication skills.
• Ability to take and fulfil orders accurately and maintain hygiene.

Responsibilities

• Take and fulfil customer orders quickly using the cafe tools.
• Maintain food safety standards and manage queues during busy periods.
• Provide warm, five‑star service and product recommendations to customers.
• Support colleagues and contribute to a high‑performance team.
• Adapt to changing shifts and locations within the store as needed.

Skills

Digital literacy

Customer service

Teamwork

Food safety

POS system

Tools

POS system

Job description

Marks & Spencer café in Kingston upon Thames is seeking a Cafe Customer Assistant to deliver warm, five-star service during peak periods. The role is hands-on and fast-paced, requiring calm under pressure and the ability to recommend great food and drinks while keeping the café running smoothly.

You’ll be digitally confident to take and fulfil orders quickly, maintain food safety standards, support colleagues, and adapt to changing shifts.