Hobbs | Phase Eight | Store Manager

Frasers Group; Leeds; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Clothing allowance

Job summary

Frasers Group’s Leeds Designer Outlet store, housing Phase Eight and Hobbs, is seeking a Store Manager to lead the team and deliver a premium 5* customer experience.

You will drive commercial excellence, coach a diverse team, and ensure KPIs and sales targets are achieved in a fast-paced retail environment on site at Leeds.

You'll be visible on the shop floor, mentor colleagues, and champion exemplary service while upholding brand standards and visual merchandising guidelines.

Qualifications

• Experience leading high-performing retail teams.
• Proven ability to drive KPI and sales.
• Excellent customer service and communication skills.

Responsibilities

• Lead from the front to create an inspiring store environment.
• Monitor performance and identify growth opportunities to boost sales.
• Coach and develop a diverse, capable team.
• Promote a 5* customer experience and brand standards.
• Engage with customers on the shop floor and share style knowledge.

Skills

Store management

Retail leadership

Customer service

Team development

Job description

Every exceptional customer moment starts with our people.

Housing Phase Eight and Hobbs, we are excited to open our new store in Leeds Designer Outlet and are looking for a talented Store Manager to lead the team. You will play a collaborative role in promoting a 5* customer experience and drive commercial excellence to impact KPIs and overall sales figures.

This is a 24 month fixed-term opportunity.

What you'll do

• Lead from the front, creating a store environment where your team feels inspired, supported and ready to give customers an amazing experience.
• Drive success by keeping an eye on performance, spotting growth opportunities, and thinking commercially to boost sales and energy in the store.
• Coach with care, developing a diverse, happy team that grows in confidence and capability every day.
• Champion people, encouraging your team to bring their full selves to work and helping them thrive in their own way.
• Customer connection – being out on the shop floor, getting to know our customers, and sharing your style knowledge in an authentic way.

Who you'll be

• A natural motivator with a positive mindset who knows how to get the best from people.
• Experienced in leading high-performing retail teams.
• Confident, calm under pressure, and great at making decisions that put both people and performance first.
• Someone who lives and breathes customer service, loves being on the shopfloor, and thrives in a fast-paced environment.
• Passionate about teamwork – you lead with empathy and bring people together through trust and encouragement.

What's in it for you?

It’s not all about what you can do for us, we will give you the tools, the support, and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:

• A free clothing allowance to wear what you love, your way