Supervisor - Westfield White City

The Foschini Group / TFG London; Greater London; Hybrid; GBP 15,000 - 19,000; Part time

Benefits offered by this job

Free clothing allowance

Generous colleague discount up to 70%

Financial and Wellbeing assistance

Enhanced Maternity package

Virtual GP service - unlimited access

Job summary

Hobbs London seeks a Supervisory professional to champion customer service and smooth shop-floor operations at Westfield White City. You will lead by example on the shop floor, connect with customers, and support the management team to drive strong commercial results.

Ideal candidates will have experience in a customer-facing environment, excellent communication skills, and a passion for fashion. This part-time role offers benefits and development opportunities within a luxury brand.

Qualifications

• Experience in a customer-facing retail environment.
• Excellent communication skills and ability to build relationships with customers.
• Ability to support management and help run store operations.

Responsibilities

• Greet, assist, and lead by example on the shop floor, connecting with customers and delivering great service.
• Maintain a commercial approach to operations, handling transactions accurately and assisting with stock control.
• Support Style Advisors by sharing knowledge and helping them grow.
• Assist in all tasks to ensure the smooth operation of the store.

Skills

Customer service

Communication skills

Relationship building

Retail experience

Job description

Every exceptional customer momentstarts with our people

Our Supervisors play a key role in creating a welcoming, high-quality shopping experience that keeps our customers comingback. Collaborative and adaptable, you'll champion the day-to-day running of the store, helping the management team drive strong commercial results and smooth shop-floor operations.

What you'll do:

• Greet, assist, and lead by example on the shop floor, connecting with customers, sharing your passion for style and delivering great service
• Maintain a commercial approach to the role and operations, handling transactions accurately and assisting with stock control processes.
• Use your experience to support our Style Advisors as they grow their own knowledge and experience
• Assist in all tasks to ensure the smooth of the store

Who you'll be:

• Engaging with excellent communication skills and flourish in a customer-facing environment.
• Focused and take pride in the work you do with our customers.
• Able to demonstrate your ability to build relationships with customers, recognize their needs and provide the complete outfit they are looking for.
• Ideally experienced in a customer facing environment.

What's in it for you:

It’s not all about what you can do for us. We'll give you the tools and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:

• Free clothing allowance
• Generous colleague discount up to 70%
• Financial and Wellbeing assistance
• Enhanced Maternity package
• Virtual GP service - unlimited access 24/7

If you want to join us and create moments that matter,we’d love to hear from you.

About Us

Hobbs London is a luxury women’s fashion brand, showcasing timeless British style and expert craftsmanship. Since our first shop opened in Hampstead, London in 1981, Hobbs has grown from a small yet sought-after shoes label to a global brand synonymous with the best of British design.

Season after season, each Hobbs collection embodies the multifaceted nature of our modern woman – we pride ourselves on crafting pieces she loves to wear. Tailored to be feminine, you’ll find everyday polish alongside standout event dressing.

Since becoming part of TFG London in 2017, a listed retail conglomerate owning Phase Eight, Hobbs London & Whistles in the UK, we have seen growth and development prospects across the business.

TFG London Inclusion and Diversity statement of commitment:

At TFG London, we're proud to be a Disability Confident and Ban the Box employer. We’re committed to creating an inclusive culture that welcomes, develops and celebrates diversity of backgrounds, experiences, ideas and perspectives. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.

Supervisor - Westfield White City

• Brand: Hobbs
• Location: London
• Department: Retail
• Vacancy Type: Permanent
• Salary Details: Competitive plus benefits
• Hours Per Week: 20