Hire Manager

Siltbuster; Bedford; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Eligible for company bonus scheme

25 days holiday plus bank holidays

Private Medical Insurance

Employee assistance programme

Support for development and training

Job summary

Siltbuster in Bedford is seeking a Hire Manager to coordinate hire operations, ensuring smooth customer transactions while achieving company profit and branch targets. The ideal candidate will have supervisory experience in a pump rental business, strong logistics and negotiation skills, as well as Microsoft Office proficiency.

Benefits include a company bonus scheme, 25 days holiday, private medical insurance, and support for development and training.

Qualifications

• Previous experience of working in a supervisory role, within a pump rental business.
• Demonstrable experience of running a busy hire desk.
• Strong planning and organizing skills.

Responsibilities

• Coordinate branch hire operations and ensure smooth completion of customer requests.
• Logistics scheduling and ensuring accurate stock recording.
• Negotiate hire rates and maintain accurate documentation.

Skills

Supervisory experience

Logistics experience

Strong negotiation skills

Microsoft Office skills

Ability to multi-task

Job description

About The Role

To support our Bedfordb ranch operations, which is going from strength to strength due to the hard work and commitment of our branch staff, we are looking to welcome a Hire Manager to join the team.

As Hire Manager, you'll c oordinate the branch Hire operation, working with Branch teams to ensure the smooth completion of all customer hire requests and product requirements. You'll c ontribute to the profitable hire operation, utilising your expert knowledge to achieve Company profit and branch targets, by hiring and making available the Company’s assets at best rates, at all times.

Main Responsibilities:

• Logistics – scheduling branch transport, ensuring collections of equipment off-hire are collected, and deliveries are made to the customer when they are scheduled to.
• Ensuring that contract documentation and other systems paperwork is accurate and available.
• All Re-hires to be continually reviewed to ensure opportunities to replace equipment are identified.
• Responsible for Hire Team providing accurate completion of records and documentation.
• Negotiate hire rates in accordance with company procedures, price lists and discount policy.
• Ensure accurate stock recording, to ensure that the team is fully prepared.
• Liaise with operational teams across the area/hub to ensure smooth running of customer requirements, avoiding duplication and lost time.
• Ensure that correct charges for damages and losses are raised and liaise with customers to obtain their agreement.
• Ensure all sales leads at the branch are promptly communicated to the Sales Team.
• To ensure that telephone sales calls are made to customers with dormant accounts. Such calls to be followed-up by liaison with sales staff.

Qualifications & Experience:

• Previous experience of working in a supervisory role, within a pump rental business (or similar environment).
• Demonstrable experience of running a busy hire desk within a fast-paced environment.
• Experience of working in logistics, construction or water utilities would be beneficial.
• Experience of working with different types of software packages and rental systems.
• Intermediate Microsoft Office skills (Word, Excel, Outlook, PowerPoint and Teams video calls).
• Self-motivated, with the ability to work independently and without direct supervision.
• Strong planning and organising skills, with the ability to re-prioritise customer hires and jobs at short notice.
• Able to multi-task, to respond to multiple queries from internal and external stakeholders, with the ability to resolve all issues and ensure a prompt resolution for internal teams and customers.
• Able to always communicate in a professional and positive manner.
• Strong negotiation / influencing skills, and confident in using own knowledge of company products to encourage unplanned sales from customers.

What we can offer you

We understand balancing work and life commitments isn’t always easy, that’s why we’ve designed our benefits package to support you in all areas of life.

• Eligible for company bonus scheme (annual and quarterly payments)
• 25 days holiday (plus length of service increases) + 8 Bank Holidays
• Holiday buying (up to an additional week)
• Private Medical Insurance (PMI) for yourself
• Medical cash plan for yourself – reimburse health costs e.g. dentist or optician, access to 24hour online GP services, discounted gym memberships
• Pension scheme with contribution based on total earnings not just salary
• Life assurance protection at 3 x salary
• Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more)
• Employee assistance programme (EAP) & access to Mental Health first aiders
• Employee referral scheme (up to £1,000 per referral)
• Support for development and training

EDI Statement

Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination.

As part of your recruitment journey, we are happy to support requests for reasonable adjustments.

At the heart of our company values we prioritise our people and encourage them to be innovative, entrepreneurial and put the customer at the centre of all we do.