Hire Manager

The Workdry Group; Greater London; Hybrid; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Company bonus scheme

25 days holiday + bank holidays

Holiday buying

Private Medical Insurance

Medical cash plan

Pension scheme

Life assurance protection

Employee discount scheme

Employee assistance programme

Employee referral scheme

Development and training

Job summary

The Workdry Group is looking for a Hire Manager to join our London (Dartford) branch, supporting growth and providing a reliable 24/7 service for pump hire solutions. You will coordinate the branch Hire operation, working with Branch teams to ensure smooth processing of customer hire requests and product requirements.

The Hire Manager will lead the Hire Team, collaborate with operational teams, and drive profitable hire activity by applying expert knowledge to optimise rates and availability,

Qualifications

• Experience in a supervisory or management role within a hire/rental business.
• Experience running a busy hire desk in a fast-paced environment.
• Experience in logistics, construction or water utilities beneficial.
• Experience with different software packages and rental systems.
• Intermediate Microsoft Office skills (Word, Excel, Outlook, PowerPoint and Teams).
• Self-motivated, with the ability to work independently and without direct supervision.
• Strong planning and organising skills, with the ability to re-prioritise customer hires.
• Able to multi-task, to respond to multiple queries from internal and external stakeholders, with the ability to resolve all issues.
• Able to communicate in a professional and positive manner, under pressure.
• Strong negotiation / influencing skills, and confident in using knowledge of company products.
• In-depth knowledge of all types of pumps and solutions advantageous.

Responsibilities

• Co-ordinate the branch Hire operation, ensuring smooth completion of all customer hire requests.
• Direct the Hire Team, ensuring the team is prepared and has equipment to resource hire requirements.
• Liaise with operational teams to ensure smooth running of customer requirements.
• Ensure correct charges for damages and obtain customer agreement.
• Ensure all sales leads at the branch are communicated to the Sales Team.
• Make telephone sales calls to customers with dormant accounts.
• Demonstrate a consistent, positive approach to customers and deliver the best service.
• Provide feedback to team members and the sales team to develop the business with customer insights.

Skills

Supervisory experience

Management role

Hire desk experience

Logistics knowledge

Rental software

MS Office

Self-motivation

Planning skills

Multi-tasking

Professional communication

Negotiation skills

Pump knowledge

Tools

Rental software systems

Job description

Selwood is the leading pump rental solutions company in the UK. We have an outstanding reputation for exceptional customer service backed by one of the largest fleets of quality pump products. Each customer and each project is unique and our deep technical knowledge means we are proud to deliver a bespoke and genuine 24/7, 365 days-a-year service.

This is an exciting time to join Selwood as we drive our business forward and build on a foundation of over 70 year’s success within our industry.We are committed to ensuring our staff have the right skills, knowledge & experience to deliver to our customers, as well as creating career paths to help develop, retain, and motivate them.

About The Role

To support o ur London (Dartford)branch operations, which goes from strength to strength due to the hard work and commitment of our branch staff, we are looking to welcome a Hire M anager to the team..

The Hire Manager will c oordinate the branch Hire operation, working with Branch teams to ensure the smooth completion of all customer hire requests and product requirements. You'll c ontribute to the profitable hire operation, utilising your expert knowledge to achieve Company profit and branch targets, by hiring and making available the Company’s assets at best rates, at all times.

Main Responsibilities:

• Ensuring that contract documentation and other systems paperwork is accurate and available.
• Responsible for the Hire Team, ensuring that the team is fully prepared and has all the equipment required to resource outstanding hire requirements.
• Liaise with operational teams across the area/hub to ensure smooth running of customer requirements.
• To ensure that correct charges for damages and losses are raised and liaise with customers to obtain their agreement to these charges.
• To ensure all sales leads at the branch are promptly communicated to the Sales Team.
• To ensure that telephone sales calls are made to customers with dormant accounts.
• Demonstrate a consistent, positive approach to customers always. Striving to deliver the best service every time.
• Provide feedback to team members and sales team, demonstrating a proactive approach in developing the business with ideas from customers.

Qualifications & Experience:

• Previous experience of working in a supervisory or management role, within a hire/rental business (or similar environment).
• Demonstrable experience of running a busy hire desk within a fast-paced environment.
• Experience of working in logistics, construction or water utilities would be beneficial.
• Experience of working with different types of software packages and rental systems.
• Intermediate Microsoft Office skills (Word, Excel, Outlook, PowerPoint and Teams video calls).
• Self-motivated, with the ability to work independently and without direct supervision.
• Strong planning and organising skills, with the ability to re-prioritise customer hires and jobs at short notice.
• Able to multi-task, to respond to multiple queries from internal and external stakeholders, with the ability to resolve all issues and ensure a prompt resolution for internal teams and customers.
• Able to always communicate in a professional and positive manner, with the ability to engage with Hire and Branch teams when under pressure.
• Strong negotiation / influencing skills, and confident in using own knowledge of company products to encourage unplanned sales from customers.
• An in-depth knowledge of all types of pumps and solutions would be advantageous (but is not essential).

What we can offer you

We understand balancing work and life commitments isn’t always easy, that’s why we’ve designed our benefits package to support you in all areas of life.

• Eligible for company bonus scheme (annual and quarterly payments)
• 25 days holiday (plus length of service increases) + 8 Bank Holidays
• Holiday buying (up to an additional week)
• Private Medical Insurance (PMI) for yourself
• Medical cash plan for yourself – reimburse health costs e.g. dentist or optician, access to 24hour online GP services, discounted gym memberships
• Pension scheme with contribution based on total earnings not just salary
• Life assurance protection at 3 x salary
• Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more)
• Employee assistance programme (EAP) & access to Mental Health first aiders
• Employee referral scheme (up to £1,000 per referral)
• Support for development and training

EDI Statement

Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination.

As part of your recruitment journey, we are happy to support requests for reasonable adjustments.

At the heart of our company values we prioritise our people and encourage them to be innovative, entrepreneurial and put the customer at the centre of all we do.