Hire Desk Controller

Speedy Hire Plc; Newport; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

26 days holiday plus bank holidays

Company pension scheme

Life assurance

Voluntary Health Cash Plan

Employee Assistance Programme

Job summary

Speedy Hire Plc in Newport seeks a proactive Hire Controller to be at the heart of our depot operations. You will handle enquiry-to-collection cycles, ensuring timely deliveries and high levels of customer service.

You'll coordinate with drivers and stock teams, maintain records, and support ongoing depot performance and ESG initiatives. Previous hire industry experience and a full UK driving licence are preferred.

Qualifications

• Experience in hire industry or similar fast-paced environment.
• Excellent written and verbal communication skills.
• Strong organisational abilities with multi-priority tasks.
• Proactive and adaptable approach to problem solving.
• Ability to build positive relationships with customers and colleagues.
• Commitment to learning and continuous improvement.
• Good IT skills and confidence using business systems.
• Full UK driving licence.

Responsibilities

• Manage customer enquiries and process hire orders from start to finish.
• Build lasting relationships with customers through service and communication.
• Coordinate equipment availability with depot colleagues to meet requirements.
• Liaise with drivers, engineers and stock teams for timely deliveries/collections.
• Resolve customer queries quickly and professionally.
• Support depot team to maximise equipment utilisation and deliver operational excellence.
• Maintain hire documentation and system records.
• Collaborate to achieve depot performance and customer service targets.
• Support ESG initiatives including Decade to Deliver.

Skills

Customer service

Communication

Organisation

Problem solving

Teamwork

Driving licence

IT skills

Tools

Business systems

Job description

Speedy are the UK's leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every job!

Job Title - Hire Desk Controller

Location - Newport

Working Hours - Mon - Fri, 07:30 - 17:00 - 42 hours per week

Temporary Contract - 12 Months

Join Speedy - the UK's leading hire provider

At Speedy, we provide the widest range of tools, specialist equipment, plant and support services to customers across the UK. From construction and infrastructure to industrial and utilities, we help our customers deliver projects safely, efficiently and on time.

We're proud of our people-first culture and are looking for a motivated and customer-focused Hire Controller to join our Basildon depot. Whether you're already working within the hire industry or have experience in a fast-paced sales, customer service or operational environment, this is an excellent opportunity to build a rewarding career with a market-leading business.

About the role

As a Hire Controller, you'll be at the heart of our depot operation, ensuring our customers receive an exceptional experience from enquiry through to collection.

No two days are the same. You'll work closely with customers, drivers, engineers and depot colleagues to coordinate the hire process, ensuring equipment is delivered on time, collections are arranged efficiently and customers receive the highest level of service throughout their hire journey.

Your ability to build strong relationships, communicate effectively and keep multiple priorities organised will be key to your success.

What you'll be doing

• Managing customer enquiries and processing hire orders from start to finish.
• Building lasting relationships with customers through excellent service and communication.
• Coordinating equipment availability with depot colleagues to meet customer requirements.
• Liaising with drivers, engineers and stock teams to ensure timely deliveries and collections.
• Resolving customer queries quickly and professionally.
• Supporting the depot team to maximise utilisation of equipment and deliver operational excellence.
• Maintaining accurate hire documentation and system records.
• Working collaboratively with colleagues to achieve depot performance and customer service targets.
• Supporting the delivery of Speedy's ESG Strategy - Decade to Deliver.

About you

We're looking for someone who enjoys working in a busy environment and takes pride in delivering excellent customer service.

You'll bring:

• Previous experience within the hire industry or a similar sales, customer service or operational environment.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to manage multiple priorities.
• A proactive and adaptable approach to problem solving.
• The ability to build positive working relationships with customers and colleagues.
• A commitment to learning, personal development and continuous improvement.
• Good IT skills and confidence using business systems.
• A full UK driving licence.

What you'll receive in return

At Speedy, we're committed to supporting our colleagues both professionally and personally.

Our benefits include:

• 26 days holiday plus bank holidays.
• Company pension scheme.
• Life assurance.
• Voluntary Health Cash Plan.
• Employee Assistance Programme (PAM), offering free confidential support for wellbeing, financial, legal and personal matters.
• 95% colleague discount across the Speedy brand.
• My Staff Shop - exclusive discounts and offers from hundreds of retailers.
• Green Commute Initiative and Cycle to Work Scheme.
• Canteen facilities.
• Ongoing training, development and genuine career progression opportunities.

A career, not just a job

At Speedy, we're passionate about helping our people develop. Through our Career Line of Sight, you'll have a clear understanding of the opportunities available to progress and grow your career across the wider Speedy Group.

We're also proud to champion flexible ways of working through our industry-leading Work Life Balance initiative. Wherever operationally possible, we'll work with you to explore flexible working options that support your lifestyle and wellbeing.

Our commitment to inclusion

At Speedy, we're committed to creating an inclusive workplace where everyone feels respected, valued and able to succeed. We welcome applications from people of all backgrounds and experiences because we know diverse teams make us stronger.

All applicants will be considered without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity or disability.

Some roles within the Speedy Group UK&I may require a DBS, credit or security clearance check. All offers of employment are subject to satisfactory pre-employment checks, including proof of the right to work in the UK before employment commences.

Find out more about our ESG commitments and governance here:
https://www.speedyservices.com/esg/governance