Hire Desk Controller

Brick Vastgoed; Erith; On-site; GBP 27,000 - 31,000; Full time

Job summary

Join a dynamic team as a Hire Desk Controller in Dartford, where your passion for customer service will shine. This role is pivotal in ensuring smooth operations, from handling enquiries to coordinating equipment deliveries. The company values its employees, offering a supportive environment with opportunities for growth and development. With a focus on teamwork and communication, you'll be the face of the company for many customers. If you're looking for a rewarding career in a growing organization that prioritizes its team members, this is the perfect opportunity for you!

Benefits

Additional Annual Leave

Company Christmas Shutdown

Training and Development Opportunities

Pension Scheme

Life Assurance

Award and Recognition Initiatives

Refer a Friend Scheme

Qualifications

• Experience in customer service, ideally in a hire/sales environment.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Handle customer enquiries and convert them into hire business.
• Coordinate transport for timely deliveries and collections.

Skills

Customer Service Experience

Communication Skills

Organizational Skills

PC Literacy

Team Player

Local Area Knowledge

Tools

Microsoft Office

CRM Systems

Job description

Hire Desk Controller or Experienced Plant Hire Administrator - Join Our Growing Team in Dartford!

Location : Dartford, DA8
Salary : £27,750 - £30,250
Working Hours : Monday to Friday, 40 hours per week

Ready to make an impact with your passion for customer service? We're looking for an enthusiastic and proactive Hire Desk Controller to join our dynamic team at MGF, a leading provider of Shoring Solutions, Lifting & Safety, and Structural Support. If you thrive in a fast-paced environment, have a keen eye for detail, and enjoy working with people, we'd love to hear from you! Please note that the depot is located on an industrial estate with no public transport links, so you must have your own transport or live reasonably close to the area.

Your Role

As a Hire Desk Controller , you'll be at the heart of our operations, ensuring everything runs like clockwork. You'll work closely with the Operations Manager and collaborate with a fantastic team to handle enquiries, convert leads into hires, and coordinate the delivery and collection of equipment with precision and efficiency. Your contribution will be key to ensuring our customers receive top-notch service every time.

Your Main Responsibilities Will Include:

• Handle enquiries and convert them into hire business, delivering a seamless customer experience
• Manage orders (On-hires) and arrange collections (Off-hires)
• Provide accurate quotes using our CRM system, ensuring clarity and precision
• Coordinate transport to ensure timely deliveries and collections
• Prepare drivers' paperwork daily to maintain smooth operations
• Communicate with site teams to ensure we meet customer needs
• Manage loss and damage cases professionally, with clear reporting and communication
• Provide outstanding customer service on incoming calls, ensuring customer satisfaction

To Achieve This, You Will Need:

• Previous customer service experience , ideally in a hire/sales environment
• Excellent communication and interpersonal skills - you'll be the face of MGF for many of our customers!
• A team player who thrives in a collaborative environment and is happy to pitch in when needed
• Strong organisational skills and the ability to prioritise in a busy, fast-paced environment
• PC literacy - experience with Microsoft Office and CRM systems is a plus
• A positive, can-do attitude with a drive to get things done
• Local area knowledge for Dartford and the surrounding regions

What You'll Get:

• Additional annual leave awarded to recognise long-service
• A company Christmas shutdown and the option to purchase additional days of annual leave
• Opportunities for training, development, and career progression
• Pension Scheme and Life Assurance
• Award and recognition initiatives
• The security of working for a national organisation with core family values at our heart
• Refer a friend scheme
• And so much more?

This is a chance to join a growing company that values every team member. We offer a supportive working environment with opportunities for career advancement and additional benefits to support your work-life balance.

We welcome applications from all sections of society and aim to be an equal opportunities employer.

Don't miss out on this opportunity - apply today!

All applicants will be treated in the strictest of confidence.