Hire Controller Apprentice - MGF

Futures Job Shop 002; Bury St Edmunds; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

31 days annual leave including bankhol

Pension Scheme

Life Assurance

Training & development

Discretionary bonus scheme

Shutdown over Christmas period

Refer a friend scheme

Job summary

MGF is seeking an enthusiastic Hire Controller apprentice to join the team in Bury St Edmunds. You will assist the Hire Desk with enquiries and orders, while learning hire processes, equipment knowledge, transport planning and customer service on the job.

The apprenticeship is Level 2 with structured on-the-job training through West Nottinghamshire College, developing professional skills and real workplace experience.

Qualifications

• GCSEs in English and Maths at grade 9-4 or equivalent.
• Share any additional relevant qualifications or industry experience.

Responsibilities

• Assist with receiving orders (on-hires) and requests for collections (off hires).
• Support transport planning for deliveries and collections.
• Coordinate internal and external haulage for efficient operations.
• Assist with preparation and issue of hire quotations.
• Support the hire desk with processing damage reports and customer communications.
• Provide general administrative support to the Hire Desk Team.

Skills

Customer care skills

Initiative

Education

GCSE in English and Maths (grade 9-4)

Job description

MGF is a long-standing, trusted provider of comprehensive temporary work solutions in the construction industry. With a commitment to excellence and customer satisfaction, we go above and beyond to provide a complete solution, for a multitude of projects. This is achieved through continuous investment in our products, infrastructure, processes and people to achieve long term sustainable growth. Employing over 450 staff, we operate nationally from 13 locations.

Your main responsibility will be to assist the Hire Desk department with managing enquiries on the hire desk and converting them into hire business whilst developing your knowledge of hire processes, MGF equipment, transport planning, customer service and commercial awareness through on-the-job learning and formal apprenticeship training.

• Assisting with receiving orders (on-hires) and requests for collections (off hires)
• Supporting with planning transport for deliveries and collections
• Efficient running and co-ordinating of internal and external haulage
• Assisting with the preparation and issue of hire quotations
• Supporting the hire desk team with processing damage reports, obtaining information relating to damages and assisting with customer communications.
• Assisting the Hire Desk Team with administration

Training to be provided

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider
WEST NOTTINGHAMSHIRE COLLEGE

Training course
Hire controller (plant, tools and equipment) (level 2)

Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information
As a Hire Controller apprentice at MGF, you will take part in a structured training programme studying the Level 2 Hire Controller apprenticeship standard and completing the associated end point assessment (EPA). MGF is committed to supporting professional development, during this time you will be trained and mentored by your experienced colleagues and receive on-the-job training and support.

Entry Requirements

Essential qualifications
GCSE in: English and Maths (grade 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills required

• Customer care skills
• Initiative

Company benefits

• 31 days annual leave including bank holidays
• Option to purchase additional days of annual leave
• Pension Scheme
• Life Assurance
• Training & development – online, in house, external providers and hands on practical experience
• Discretionary bonus scheme based on business performance
• Shutdown over the Christmas period
• Refer a friend scheme

As a Hire Controller apprentice at MGF, you will take part in a structured training programme studying the Level 2 Hire Controller apprenticeship standard and completing the associated end point assessment (EPA). MGF is committed to supporting professional development, during this time you will be trained and mentored by your experienced colleagues and receive on-the-job training and support.

Closing Date

The closing date for this job offer is on 31/08/2026

Competitive

Location

This job is located inBury St Edmunds, Suffolk

West Suffolk College is an ambitious vocational and academic College, with a stunning main campus set in the heart of Bury St Edmunds. We are committed to providing outstanding education to all our students.