Hire Controller

Sunbelt Rentals Limited; Milton Keynes; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Industry leading pension

Holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Job summary

Sunbelt Rentals Limited in Milton Keynes is expanding its Customer Service team and seeks a Hire Controller who can start conversations, build relationships and get things done.

You will manage orders from enquiry to post-hire feedback, handle calls and emails, and look for upselling opportunities while delivering best-class service in a hands-on, operational environment.

This is a fantastic chance to join the UK's largest equipment rental provider offering a generous rewards package and pension.

Qualifications

• Experience in a customer service role, ideally within equipment rental or field services.
• Excellent communication skills across phone, email and website inquiries.

Responsibilities

• Manage customer orders from enquiry to post-hire feedback.
• Build and maintain relationships with regular customers to maximise satisfaction.
• Identify upselling opportunities using product knowledge and service experience.
• Provide a best-class service and resolve issues to ensure a smooth customer journey.

Job description

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there's a place in our Customer Service team for you. It's not about what you know. It's who you are. As a Hire Controller you'll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better. In the role of Hire Controller you'll be responsible for delivering a best-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You'll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You'll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service. This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands‑on, highly operational, service‑focused business.

What can we offer you in return? You'll be joining a highly successful company, the UK's largest equipment rental provider.

• We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.