Hire Controller

jobs24.co.uk; Bristol; Hybrid; GBP 29,000; Full time

Job summary

An established industry player seeks a Hire Controller to enhance customer satisfaction and streamline operations. In this role, you will coordinate the entire hire process, ensuring timely delivery and collection while building strong relationships with customers and internal teams. This position offers a dynamic work environment with opportunities for hybrid and flexible working arrangements. Join a company that values work-life balance and offers a clear path for career progression. If you're passionate about customer service and operational excellence, this role is perfect for you!

Benefits

26 days holiday (plus bank holidays)

Life assurance

Pension Scheme

Canteen facilities

95% discount across the Speedy brand

Opportunities for training and development

Voluntary Health Cash Plan

Employee Assistance Program (EAP)

Green Commute Initiative

Qualifications

• Strong organisational and communication skills are essential.
• Experience in the hire industry or similar roles is preferred.

Responsibilities

• Coordinate the hire process from order to delivery and collection.
• Ensure customer satisfaction and timely service.

Skills

Organisational Skills

Communication Skills

Adaptability

Commitment to Learn

Driving License

Experience in Hire Industry

Job description

Based in the depot, the Hire Controller is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they're satisfied with our service. On a day-to-day basis, you can expect to be desk-based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.

Key Responsibilities:

• Coordinate the hire process from order to delivery and collection.
• Liaise with stock teams, drivers, and engineers.
• Ensure customer satisfaction and timely service.

Minimum Requirements:

• Strong organisational skills
• Strong communication skills both verbally & written
• Adaptability
• Commitment to learn and develop
• Driving license
• Previous experience working within the hire industry or similar sales or operational role
• Ability to support your business unit/team to deliver our ESG Strategy - Decade to Deliver.

Speedy operates an industry-leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours and supporting colleague wellbeing. We offer a range of hybrid and flexible working arrangements, including flexible start/finish times, shorter days, term-time hours, and job share opportunities.

Speedy offers a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group. Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We recommend completing the application as promptly as possible.

Some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer that embraces diversity in all its forms and fosters an inclusive environment. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.

Working Hours:

Mon - Fri, 07.30-17.00

Salary:

£28,993 per annum, pro rata

What We Offer:

• 26 days holiday (plus bank holidays)
• Life assurance
• Pension Scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Opportunities for training, development and career progression
• Voluntary Health Cash Plan
• My Staff Shop: discounts and offers for shopping across many suppliers
• Green Commute Initiative: Work scheme for cycling
• PAM - Employee Assistance Program (EAP): Offers free and confidential support and counselling for matters such as wellbeing, divorce, legal, and financial management