Hire Desk Controller

TN United Kingdom; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Hire Desk Controller to enhance customer service and sales performance in Bristol. In this role, you will be the first point of contact for customers, ensuring high service levels while managing end-to-end hire processes. Your responsibilities include handling inquiries, onboarding new customers, and identifying sales opportunities. Join a dynamic team that values collaboration and customer focus, and contribute to maximizing revenue and customer satisfaction. This is a fantastic opportunity to grow your career in a supportive and inclusive environment.

Benefits

25 days annual leave plus bank holidays

Life Assurance

Health Cash Plan

Auto-enrolment pension scheme

Lifestyle Benefits

Qualifications

• Experience in telephone-based account management or customer service.
• Excellent communication and negotiation skills.

Responsibilities

• Handle inbound customer inquiries and provide quotations.
• Build strong relationships and resolve customer issues.

Skills

Customer Service

Sales Skills

Account Management

Negotiation Skills

Communication Skills

Job description

Job Title: Hire Desk Controller

We are recruiting for a Hire Desk Controller to join our Customer Service Team at our Bristol offices.

Reporting to: Customer Service Manager

Your responsibilities will include actively contributing to the region’s performance through effective sales, customer service, and administration. You will be the first point of contact for our customers, building strong relationships and ensuring a high level of service. Your role involves end-to-end hire management to maximize revenue, meet profit targets, and maintain customer retention.

Benefits:

• Competitive Salary
• 25 days annual leave plus bank holidays
• Life Assurance
• Westfield Health Cash Plan
• Auto-enrolment pension scheme
• Lifestyle Benefits – discounts on selected high street stores

Key Responsibilities:

1. Handle all inbound customer inquiries to resolution.
2. Open new accounts and onboard new customers.
3. Provide quotations and identify cross/up-selling opportunities using a sales-through-service approach.
4. Follow up on open quotes to drive regional revenue performance.
5. Accurately capture data during order entry to ensure seamless service and minimize disputes.
6. Understand and communicate our product range to ensure customers get the right machine.
7. Build and maintain strong interdepartmental relationships for a collaborative, customer-focused environment.
8. Respond to customer queries efficiently and cost-effectively.
9. Resolve or escalate customer issues to ensure satisfaction.

Candidate Requirements:

• Experience in inbound and outbound telephone-based account management, telesales, or customer service in a B2B environment.
• High customer focus and hard-working attitude.
• Excellent telephone manner with the ability to remain calm under pressure and build rapport.
• Ability to establish credibility, act decisively, and support customer preferences.
• Proactive team player with high energy and collaboration skills.
• Effective negotiation skills to secure viable and competitive business deals.
• Strong verbal and written communication skills.

Part of the Loxam Group, Nationwide Platforms is the UK's market leader in powered access, operating a fleet of 13,500 machines from 32 depots nationwide. Employing 1,100 staff across the UK, we promote an inclusive and diverse culture, emphasizing respect, teamwork, and excellence. We prioritize health and safety, exemplified by our “Your Safety, Our Priority” programme.

For further information, please contact the Recruitment Team at 01455 206808 or emailprotected.