Hire and Sales Coordinator - Derby

GAP Group Limited; Derby; On-site; GBP 24,000 - 30,000; Full time

Job summary

GAP Group Limited is seeking a Hire and Sales Coordinator in Derby to ensure customer satisfaction and drive business success. This pivotal role involves managing hire desk administration, handling customer interactions, and contributing to team operations. Ideal candidates will have strong customer service experience and IT proficiency to support a dynamic environment with ample growth opportunities.

Benefits

Competitive salary and bonus scheme

Up to 25 days annual leave plus bank holidays

Contributory Pension Scheme

Life Assurance

Employee Welfare Fund

Health & Wellness programs

Qualifications

• Previous experience in a high-volume hire desk role required.
• Strong focus on customer service and willingness to learn.
• Ability to work effectively as part of a team.

Responsibilities

• Process all hire desk administration including customer queries.
• Manage 30-40 incoming and outgoing hires per day.
• Resolve customer complaints efficiently.

Skills

Customer service skills

Organisational skills

Communication

Proficiency in MS Office

Job description

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Hire and Sales Coordinator - Derby, Derby

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Client:

GAP Group Limited

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

8fa3c54ef6e4

Job Views:

21

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

About the role

The Role

The Role:

As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

Our nationwide Non-Mechanical Division offers the latest, industry-leading Non-Mechanical Plant equipment including pedestrian / crowd control barriers, temporary security fencing, trench boxes, bogmats, magnetic rail barriers, road plates and more.

A typical day for the Non-Mechanical HSC will include:

•Processing all hire desk administration including customer and supplier queries
•Managing approx. 30-40 incoming and outgoing hires per day
•Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
•Load checking vehicles and working effectively with the depot team of drivers and fitters
•Resolving customer complaints and supplier issues efficiently

About You

Successful applicants should demonstrate the following:

•Previous experience of working within a high-volume hire desk role is essential
•Excellent customer service skills with a focus on increasing sales
•Effective communicator with strong organisational skills and attention to detail
•Proficient IT skills with working knowledge of MS Office including Outlook and Excel
•Strong team player with the ability to work to own initiative
•Although a plant & tool hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

About Us

About GAP Group

GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

•Competitive salary and bonus scheme
•Up to 25 days annual leave plus bank holidays
•The option to buy up to 5 days additional leave
•Contributory Pension Scheme
•Life Assurance
•Employee Welfare Fund (Company-funded social events)
•Cycle to Work Scheme
•Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab, Eye Tests)

So what next?

If you fit the profile and are up for the challenge, we would love to hear from you!

To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER