Hire and Logistics Controller

Prevent Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading equipment rental provider in the UK is looking for a Hire Controller to enhance customer relations and service delivery. The role involves managing customer orders and logistics, requiring strong customer service and communication skills, and offering a competitive rewards package including generous leave options and a pension scheme.

Benefits

Generous holiday allowance

Life assurance

Retail discounts

Employee recognition awards

Pension scheme

Qualifications

• Proven experience in a customer service role with successful sales transactions.
• Experience in hire or construction industry preferred.
• Exceptional communication and relationship-building skills.

Responsibilities

• Delivering best-in-class customer service and managing orders.
• Communicating with customers through various channels and responding to inquiries.
• Organizing logistics and allocating jobs to drivers.

Skills

Customer Service

Communication

Negotiation

Team Collaboration

Decision Making

Adaptability

Tools

MS Office

Job description

About The Role

CUSTOMER SERVICES - IT'S A PEOPLE THING

Are you the type of person who enjoys regularly interacting with customers, offering support with enquiries, and seamlessly converting them into sales? If so, this could be the role for you. We are looking for Hire Controllers with excellent customer service skills who thrive in a busy operational environment to join our team and help us deliver our customer promise - to delight every customer, every time.

In the role of Hire Controller, you'll be responsible for delivering a best-in-class service while using product knowledge and expertise to maximise upselling opportunities. Your days will involve communicating with customers via telephone, email, and responding to website requests. You will manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. For logistics, you will organise all jobs for the following day, allocating them to drivers. You will need to think on your feet and use your initiative to ensure we deliver the best experience for our customers and continue to improve our service.

This role is ideal for individuals from a customer service background, preferably with industry experience, who want to see and feel the impact of their work in a hands-on, highly operational, service-focused business.

What We Offer

You will be joining a highly successful FTSE100 company, the UK's largest equipment rental provider. We offer an industry-leading flexible rewards package, including a generous holiday allowance (with the option to buy and sell leave), life assurance, retail discounts, employee recognition awards, and a great pension scheme.

About You

If you join our team, we will provide you with everything you need and support your success. We will discuss your training and personal development needs and your career aspirations.

To succeed in this role, you will bring the following skills and behaviours:

• Proven experience in a customer service role, preferably handling inbound order/sales enquiries with successful transactions and satisfied customers
• Experience in the hire or construction industry is advantageous but not essential
• Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business
• Exceptional communication skills, including negotiation and influencing, with the ability to engage and build relationships with internal and external customers
• Good judgment and initiative to make decisions aligned with company policies and pricing structures
• Supportive, collaborative team approach
• Flexible and adaptable, capable of managing multiple tasks, deadlines, and targets in a fast-paced environment while maintaining high standards of accuracy
• A commitment to continuous improvement, suggesting and acting on process and service enhancements
• Proficiency in MS Office and enthusiasm for learning new IT systems and leveraging technology in your role

About Us

Sunbelt Rentals is the leader in equipment rentals across the UK, Ireland, US, and Canada, with specialist operations in Europe. We serve various markets including construction, industrial, energy, infrastructure, government, and events. Our teams make the impossible possible and turn what if into what is.

Our people are central to our values and are our greatest asset. We rely on you to look after our customers, and in return, we take good care of you. We are committed to diversity and inclusion, providing equal opportunities and fostering a culture of fairness and respect.

Your health, safety, and wellbeing are important to us. We promote awareness and support through initiatives like mental health campaigns, first-aider programs, and provide access to a 24/7 employee assistance helpline, counseling, and financial wellbeing support.