Hire and Logistics Controller

Driver Hire Borders; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading equipment rental provider as a Hire Controller. In this role, you'll leverage your customer service skills to enhance the customer journey while managing logistics. Enjoy a flexible rewards package, generous holiday allowances, and the opportunity to make a tangible impact in a busy operational environment.

Benefits

Flexible rewards package

Generous holiday allowance

Life assurance

Retail discount schemes

Employee recognition awards

Comprehensive company pension scheme

Qualifications

• Experience in a customer service role, ideally within the industry.
• Excellent communication skills for telephone and email interactions.
• Ability to manage logistics and organize jobs efficiently.

Responsibilities

• Deliver a best-in-class customer service experience.
• Manage orders and customer journey from enquiry to post-hire feedback.
• Organize logistics and allocate jobs to drivers for the following day.

Skills

Customer service

Sales skills

Problem solving

Logistics management

Job description

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you the type of person who enjoys regularly interacting with customers, offering support with inquiries, and seamlessly converting them into sales? If so, this could be the role for you. We’re looking for Hire Controllers with excellent customer service skills who thrive in a busy operational environment to join our team and help us deliver our customer promise - to delight every customer, every time.

As a Hire Controller, you'll be responsible for delivering a best-in-class service while using product knowledge and expertise to maximize upselling opportunities. Your day will involve communicating with customers via telephone, email, and responding to website requests. You’ll manage each order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. For logistics, you will organize all jobs for the following day, allocating them to drivers. You should enjoy thinking on your feet and using your initiative to ensure we deliver the best experience for our customers and continually improve our service.

This is a fantastic opportunity for individuals from a customer service background, ideally with industry experience, who want to see and feel the impact of their work in a hands-on, highly operational, service-focused business.

What can we offer you? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We offer an industry-leading flexible rewards package, including a generous holiday allowance (with options to buy and sell annual leave), life assurance, retail discount schemes, employee recognition awards, and a comprehensive company pension scheme.