Hire and Logistics Controller

Prevent Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading equipment rental provider is seeking Hire Controllers in London. This role focuses on delivering exceptional customer service, managing inquiries, and enhancing customer relationships. Ideal candidates will have strong communication skills and a background in customer service, with opportunities for growth and training.

Benefits

Generous holiday allowance

Life assurance

Retail discounts

Recognition awards

Company pension scheme

Qualifications

• Proven experience in a customer service role.
• Exceptional communication skills, including negotiation.

Responsibilities

• Deliver best-in-class service while maximizing upselling opportunities.
• Manage orders from inquiry to post-hire feedback.

Skills

Customer Service

Communication

Negotiation

Teamwork

Adaptability

Tools

MS Office

Job description

About The Role

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you the type of person who enjoys regularly interacting with customers, offering support with inquiries, and seamlessly converting them into sales? If so, this could be the role for you. We’re looking for Hire Controllers with excellent customer service skills who thrive in a busy operational environment to join our team and help us deliver our customer promise: to delight every customer, every time.

As a Hire Controller, you'll be responsible for delivering a best-in-class service while using your product knowledge and expertise to maximize upselling opportunities. Your days will involve communicating with customers via telephone, email, and responding to website requests. You’ll manage an order from inquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You will also organize jobs for the following day, allocating them to drivers, and using your initiative to ensure the best customer experience and continuous service improvement.

This role offers an excellent opportunity for individuals from a customer service background, ideally with industry experience, who wish to see and feel the impact of their work in a hands-on, operational, service-focused business.

What We Offer

You’ll join a highly successful FTSE100 company, the UK’s largest equipment rental provider, with an industry-leading flexible rewards package including a generous holiday allowance (with buy/sell options), life assurance, retail discounts, recognition awards, and a company pension scheme.

About You

We will provide training and support to help you succeed. To thrive in this role, you should have:

• Proven experience in a customer service role, preferably handling inbound inquiries and completing transactions successfully
• Experience in the hire or construction industry is advantageous but not essential
• Strong product knowledge development skills and a willingness to learn about our product range and business
• Exceptional communication skills, including negotiation and influencing abilities
• The ability to make decisions independently within company policies and pricing structures
• A collaborative team-oriented approach
• Flexibility and adaptability to manage multiple tasks in a fast-paced environment
• A commitment to continuous improvement and process enhancement
• Good computer literacy in MS Office and enthusiasm for learning new IT systems

About Us

Sunbelt Rentals is a leader in equipment rentals across the UK, Ireland, US, and Canada, with operations in Europe. We serve various sectors including construction, industrial, energy, infrastructure, government, and events. Our people are our greatest asset, and we are committed to diversity, inclusion, and a culture of fairness and respect. We prioritize health, safety, and wellbeing, offering initiatives such as mental health campaigns, helplines, counseling, and financial support.