Higher Education Programme & Quality Officer

Queen Mary University of London; City Of London; On-site; GBP 41,000 - 48,000; Full time

Benefits offered by this job

30 days leave per annum (pro-rata)

Season ticket loan

Generous pension scheme

Flexible working arrangements

Job summary

Queen Mary University of London is seeking a School Programme and Quality Officer to provide high-quality administrative support across the student lifecycle within Humanities & Social Sciences. The role ensures delivery of taught programmes, assessment processes, quality assurance, and programme administration, including records, timetabling, and committees.

You will have a degree or equivalent experience, strong organisational and communication skills, and familiarity with student records

Qualifications

• Educated to degree level or possess equivalent relevant experience.
• Experience of programme administration in a higher education environment.
• Strong organisational, analytical and problem-solving skills.
• Excellent interpersonal and communication skills.
• Experience using student records systems and Microsoft Office applications.

Responsibilities

• Provide high-quality administrative support across key stages of the student lifecycle.
• Support delivery of taught programmes, assessment and examination processes.
• Maintain accurate student and programme records.
• Coordinate module registration and timetabling activities.
• Service committees and examination boards.
• Manage student enquiries.
• Contribute to continuous quality improvement of education and processes.

Skills

Organisational skills

Analytical skills

Problem-solving

Interpersonal skills

Communication skills

Education

Degree or equivalent experience

Tools

Microsoft Office

Student records systems

Job description

Queen Mary University of London is seeking a School Programme and Quality Officer to provide high-quality administrative support across the student lifecycle within Humanities & Social Sciences. The role ensures delivery of taught programmes, assessment processes, quality assurance, and programme administration, including records, timetabling, and committees.

You will have a degree or equivalent experience, strong organisational and communication skills, and familiarity with student records