Higher Clerical Officer - CAReS

NHS National Services Scotland; Carluke; On-site; GBP 19,000 - 28,000; Full time

Benefits offered by this job

NHS pension scheme

Annual Leave 35 days

Salary progression

NHS discounts

Job summary

NHS Lanarkshire is seeking an experienced administrator to provide a full secretarial service for the Opiate Replacement Therapy (ORT) Prescribing service within CAReS, including managing prescribing information and patient databases.

You will handle audio typing, use management information systems, and input to the MIDIS and Vision systems to keep patient status accurate and up to date. Strong communication and interpersonal skills are essential.

Qualifications

• SVQIII in Secretarial Studies/Business Administration and prior admin experience.
• Educated to Higher Grade level.
• Excellent communication and strong interpersonal skills.

Responsibilities

• Provide secretarial and administrative support to the integrated team using audio typing and management systems.
• Manage document retrieval, filing, and database maintenance ensuring up-to-date patient status records.
• Daily input to MIDIS and Vision for prescribing levels and referrals; use MS Office tools as required.
• Maintain patient case notes and reports to support planned treatment and care.

Skills

Secretarial experience

Interpersonal skills

Communication skills

Education

SVQIII in Secretarial Studies/Business Administration

Higher Grade education

Job description

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

• The postholder is required to provide a full administrative and secretarial service for the management of the Opiate Replacement Therapy (ORT) Prescribing service based within CAReS including the management of the prescribing information and patient database systems.

In this key role, you will:

• Provide secretarial and administrative support to the integrated team including the use of audio typing (Winscribe) and the use of management information systems and email to facilitate the smooth and effective running of the service.
• Manage all aspects of document retrieval, filing and bring forward systems and to maintain the database, therefore ensuring that standards of protocol and accuracy are achieved, thus ensuring the availability of up to date and accurate information at all times on patient status in respect of prescribing regime/management.
• Daily input to the clinical information systems (MIDIS) and prescribing system (Vision) in respect of all changes to prescribing levels and new referrals, to assist in the smooth, efficient running of the addiction prescribing service. The efficient and effective use of the PC and relevant software packages to produce work to a high standard and to ensure that accurate information is available at all times (eg Microsoft Office Packages, MIDIS, Vision, DAISy, SWIS,SDMD, TrakCare, SCI Gateway)
• The timeous maintenance of patient case notes including the filing of all reports and correspondence to ensure accurate information is readily accessible in relation to planned patient treatment and care. Reporting of equipment/building/fabric repairs/damages.

What You'll Bring:

• SVQIII in Secretarial Studies/Business Administration plus previous experience in an Administrative and Clerical role.
• Educated to Higher Grade level.

• Well developed interpersonal skills in customer care.

• Excellent communication skills.

What we Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

Interested?

Full details about the role are provided in the attached Job Description and Person Specification.

Unless otherwise stated, the deadline for applications is 23:59 hours on the closing date.