Administration Assistant

Nhsaaa; Scotland; Remote; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Annual Leave 35 days

NHS pension

Incremental salary progression

Sick leave benefits

NHS discounts

Job summary

NHS Lanarkshire is seeking a proactive administrator to provide high-level support to the Property and Support Services team on a 9-month fixed-term basis. The role includes handling communications, mail, and meeting support, serving staff, patients and visitors, and ensuring efficient service delivery.

Your duties include arranging facilities, distributing papers, taking notes, and following up on actions with management. This role requires SVQ3 or equivalent and strong PC skills.

Qualifications

• SVQ3 or equivalent qualification.
• Strong communication skills, both written and verbal.
• Proficient with PC programmes and office software.
• General administration and office experience.

Responsibilities

• Provide a comprehensive administrative service for the department.
• Answer telephone and face-to-face enquiries from staff, patients, visitors.
• Manage departmental mail and direct queries to improve service.
• Provide meeting support: arrange venues, agendas, notes, and follow up on actions.

Skills

Communication skills

Office management

Education

SVQ3 or equivalent

Tools

PC programmes

Job description

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

To provide a high level, efficient and effective support service to the Property and Support Services team to ensure all functions and tasks are discharged to internal and external parties in all work streams.

Please note this is a fixed term post for 9 months. Where a post only has temporary funding and an existing member of NHS Lanarkshire staff wishes to apply, this will be treated as a secondment. The employee MUST already have written agreement from their line manager to be released on a secondment before applying for the post.

In This Key Role, You Will

• To provide a comprehensive administrative service, to ensure efficiency of department, including typing, filing, audio typing, photocopying and the composition of letters, hospital stamp, the use of management information systems and e-mail to facilitate the smooth and effective running of the department.
• As first point of contact, deal with telephone and face to face enquiries from all staff groups, patients and visitors, directing and prioritising queries as appropriate, to ensure efficiency and effectiveness of service delivery.
• Manage departmental mail, responding where appropriate and directing/prioritising to assist in the efficiency of the service delivery.
• To provide support to a wide range of meetings including arranging facilities/venues, preparing agendas and distributing supporting papers to participants. Attend meetings to record notes and distribution of notes and relevant papers. Following up with management team on action points to ensure they are updated and complete.

What You'll Bring

• SVQ3 or equivalent.
• Communication skills – both written and verbal, office management skills
• Proficient in PC programmes.
• General administration and office experience.

What We Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

• Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

For informal discussion, please contact Bernadette O'Brien, Business Support Office Manager on Bernadette.O'[e-mail]

If you have any questions about the recruitment process or require support with your application, contact Gemma Irwin, Recruitment Administrator [e-mail]