Higher Clerical Officer

NHS National Services Scotland; Scotland; Vor Ort; GBP 21.000 - 26.000; Vollzeit

Benefits dieser Stelle

35 days annual leave

NHS pension scheme

Annual incremental salary progression

Paid sick leave

Zusammenfassung

NHS Lanarkshire is seeking an Administrative and Clerical Assistant to provide comprehensive support to clinical and non-clinical staff, ensuring the smooth operation of services. The role entails day-to-day tasks that keep the department functioning efficiently.

You will handle enquiries, perform reception duties and operate the switchboard, Monday to Friday, contributing to a patient-centered, well-organised healthcare environment.

Qualifikationen

• Educated to Higher Grade level.
• Ability to supervise staff.
• Well developed interpersonal skills in customer care.
• Excellent communication skills.

Aufgaben

• Day-to-day maintenance of departmental requirements to ensure the smooth running of the department.
• Dealing with enquiries, either face-to-face or by telephone, from the general public, patients and external agencies.
• General reception duties.
• Switchboard.

Kenntnisse

Interpersonal skills

Customer care

Communication skills

Staff supervision

Ausbildung

Higher Grade education

Jobbeschreibung

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

• To provide comprehensive Administrative and Clerical support to clinical and non-clinical staff in order to ensure the smooth running of the service.
• Where appropriate, supervise clerical staff and provide support to line manager.

The working pattern for this role is - Monday to Friday

In this key role, you will:

• Day to day maintenance of departmental requirements to ensure the smooth running of the department.
• Dealing with enquiries, either face-to-face or by telephone, from the general public, patients and external agencies.
• General reception duties.
• Switchboard.

What You'll Bring:

• Educated to Higher Grade level.
• Ability to supervise staff.
• Well developed interpersonal skills in customer care.
• Excellent communication skills.

What we Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

For informal discussion, please contact Sarah Gilchrist, [e-mail] on 01555 770635

If you have any questions about the recruitment process or require support with your application, contact Gemma Irwin, Recruitment Administrator on [e-mail]

Interested?

Full details about the role are provided in the attached Job Description and Person Specification.

Please review our Application Guidance which explain key information including closing dates, amendments, right-to-work requirements, sponsorship eligibility and important points to be aware of before submitting your application

You can also learn more about working with NHS Lanarkshire by viewing our Information Pack

Unless otherwise stated, the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.

This advert may close early if we receive a high number of applications, so we encourage you to apply early.