High Value Stewardship Coordinator

Crisis; Greater London; Hybrid; GBP 32,000 - 43,000; Full time

Benefits offered by this job

Competitive salary

Travel season ticket loans (interest‑f

Pension scheme (8.5%)

28 days annual leave (pro rata)

Flexible working hours 10am–4pm

Wellbeing Leave

Diversity networks

Job summary

Crisis, the national charity for people experiencing homelessness, is seeking a Stewardship Coordinator to join the Philanthropy & Development team in London. You will deliver high-quality stewardship and engagement activities, building strong relationships with high-value donors, trusts, foundations and other supporters whose generosity powers Crisis' mission.

Hybrid from our London office, E1, with travel as needed.

Qualifications

• Experience coordinating multiple projects and deadlines.
• Experience in fundraising or supporter engagement.
• Excellent written content for diverse audiences.
• Comfortable with databases and maintaining records.
• Collaborative, proactive and able to work independently.

Responsibilities

• Deliver high-quality stewardship for donors and supporters.
• Build strong relationships with high-value donors, trusts and foundations.
• Support planning, delivery and reporting using data.
• Collaborate with colleagues across teams.

Skills

Organised

Project coordination

Fundraising experience

Communication

CRM systems

Stakeholder management

Proactive

Team collaboration

Job description

Crisis is the national charity for people experiencing homelessness. We believe everyone should have the foundation of a safe, affordable home.

Location: Hybrid from our London office, E1, with the requirement to travel as needed. We are open to a range of flexible working options, in line with Crisis' Hybrid Working Policy.

About The Role

This is an exciting opportunity to join Crisis' Philanthropy & Development team at a pivotal time, helping to create outstanding experiences for some of our most committed supporters. As Stewardship Coordinator, you will play a central role in delivering high-quality stewardship and engagement activity that builds strong relationships with high-value donors, trusts, foundations and other supporters whose generosity helps power Crisis' mission to end homelessness.

About You

• You're highly organised and enjoy coordinating multiple projects, workstreams or communications activities, ensuring deadlines are met and nothing falls through the cracks.
• You have experience working in fundraising, supporter engagement, customer service or another relationship-focused environment where attention to detail and excellent communication are essential.
• You're a confident communicator who can produce clear, accurate and engaging written content for a range of audiences.
• You are comfortable working with databases and systems, maintaining high-quality records and using data to support planning, delivery and reporting.
• You thrive in collaborative environments, building strong relationships with colleagues and stakeholders while also taking ownership of your own work.
• You're proactive, solutions-focused and able to anticipate needs, identify priorities and support others effectively.
• Above all, you're motivated by Crisis' mission and values and want to play your part in ending homelessness.

Please see the full Job Pack for a complete list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices and experiences we can bring to this work, the better.

We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services and building a supportive community. We'll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

Benefits

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%.
• 28 days' annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days' leave.
• Enhanced maternity, paternity, shared parental and adoption pay.
• Flexible working around the core hours 10am to 4pm.
• Wellbeing Leave to be used flexibly.
• And more! (Full list of benefits available on the Crisis website.)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

Interview process

Panel interview with competency and values-based questions.

Interview date and location

Teams (online), 1st October

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email [e-mail] and our Talent Acquisition team will contact you to discuss how we can help.

For more information about our work please visit: https://www.crisis.org.uk/about-us/

Registered Charity Numbers: E&W1082947, SC040094.