High-Impact AI Ops Lead — Remote UK

Storyteller; City of Edinburgh; Remote; GBP 29,250 - 35,750; Full time

Benefits offered by this job

High-end laptop

Ergonomic home-office setup

Training budget and flu vaccination

Team outings and monthly meets

Home office chair/workspace budget

Personal mobile phone budget

Pension with employer contribution

Glasses allowance

Cycle to Work scheme

Job summary

Storyteller is hiring an AI Operations Manager to drive the operational quality, reliability, and effectiveness of its AI tooling. You will own how AI tools and platforms are configured, accessed, and monitored, ensuring systems remain dependable as the landscape rapidly evolves.

Work across teams to identify friction, implement durable improvements, and raise standards. This is a high‑ownership role in a fast‑moving SaaS business that values practical outcomes over busywork.

Qualifications

• Demonstrable experience managing or improving technical platforms, ideally including AI tools, automation platforms, LLM‑based tools, or AI‑enabled workflows.
• High agency and strong ownership of operational outcomes.
• Strong technical judgment around AI tools, platform configuration, workflows, permissions, integrations, APIs, and dependencies.
• Comfort making decisions in fast‑moving, ambiguous environments.
• Ability to prioritise trade-offs across a technical tooling stack and act decisively.
• Track record of driving operational improvements to completion, not just identifying them.
• Clear, direct communication and confidence to uphold standards.
• Genuine interest in AI tools and how quickly the tooling environment is changing.

Responsibilities

• Take operational ownership of the configuration, reliability, and standards of Storyteller’s AI tools and platforms.
• Support the AI Operations team’s response when AI tools, platforms, models, or underlying capabilities change.
• Set, maintain, and improve operational standards for how AI tooling is configured, accessed, used, and monitored.
• Improve visibility around AI tool configuration, platform usage, access administration, permissions, dependencies, and operational performance.
• Identify weak, unstable, or high‑friction areas in our AI tooling setup and develop practical, scalable solutions.
• Collaborate with internal teams to understand where AI tooling helps or creates friction and what needs improvement.
• Provide leadership with clarity on AI tooling performance and required changes.

Skills

AI tooling experience

Platform configuration

Automation workflows

Decision making under ambiguity

Stakeholder communication

Ownership & accountability

Tools

LLM tools

Automation platforms

APIs

Job description

Storyteller is hiring an AI Operations Manager to drive the operational quality, reliability, and effectiveness of its AI tooling. You will own how AI tools and platforms are configured, accessed, and monitored, ensuring systems remain dependable as the landscape rapidly evolves.

Work across teams to identify friction, implement durable improvements, and raise standards. This is a high‑ownership role in a fast‑moving SaaS business that values practical outcomes over busywork.