Customer Relationship Manager

Harbour Healthcare; Harrogate; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Discounts on Shopping

Cycle Scheme

Free wellbeing resources

On-site parking

Staff recognition awards

Training and career progression

Job summary

Harbour Healthcare in Harrogate is seeking a Customer Relationship Manager to maximise occupancy, grow private fee revenue and drive performance across a portfolio of care homes.

Reporting to the Head of Business Development, you will own the enquiry pipeline from lead to conversion, build referral networks and raise the profile of each home within the Yorkshire region. This role suits a commercially minded professional focused on results.

Qualifications

• Proven track record in sales, business development, or occupancy growth.
• Experience hitting and exceeding targets.
• Strong closing and conversion skills.
• Excellent communication and relationship-building ability.
• Experience managing multiple sites is advantageous.
• Comfortable using CRM systems and tracking performance data.
• Full UK driving licence.

Responsibilities

• Maximise occupancy across a portfolio of care homes.
• Increase private fee levels and drive revenue growth.
• Own the enquiry pipeline from lead generation through to conversion.
• Build strong referral networks and raise the profile of each home locally.
• Deliver measurable results and meet KPIs.

Skills

Sales experience

Business development

Occupancy growth

Target driven

Closing skills

Communication

CRM experience

Driving licence

Tools

CRM systems

Performance tracking

Job description

Harbour Healthcare

£35K - £45K plus bonus structure and great benefits. Harbour Healthcare are recruiting for a

Harrogate Based. Harbour Healthcare £35K - £45K plus bonus structure and great benefits. Harbour Healthcare are recruiting for a Customer Relationship Manager in the Harrogate area.

Harbour Healthcare set high standards for resident care, working for Harbour Healthcare will mean that you are joining a team that put residents care and comfort before everything else. Our team are professional, respectful, responsible, well trained and have high expectations of themselves and each other.

This represents a great opportunity for the right individual, who will be positive, self-motivated, friendly, and proactive. We are looking for someone who is experienced in the field to join our established team of professionals.

We are located close to the heart of Warrington and with a great reputation locally, you would be joining a family, not just a business.

Role Overview

This is a high impact, target-driven role focused on maximising occupancy, increasing private fee levels, and driving revenue growth across a portfolio of care homes.

Reporting to the Head of Business Development, you will take full ownership of the enquiry pipeline, from lead generation through to conversion while building strong referral networks and raising the profile of each home within the local community and healthcare sector.

This role is ideal for a commercially minded individual who thrives on hitting targets, building relationships, and delivering measurable results.

Key Performance Indicators

• Occupancy % across assigned homes
• Growth in private fee residents
• Average weekly fee improvement
• Enquiry response time and conversion rate
• Volume of new enquiries generated
• Strength of referral relationships
• Online reputation, reviews and ratings

Skills & Experience

• Proven track record in sales, business development, or occupancy growth
• Experience hitting and exceeding targets
• Strong closing and conversion skills
• Excellent communication and relationship-building ability
• Experience managing multiple sites is advantageous
• Comfortable using CRM systems and tracking performance data
• Full UK driving licence

Personal Attributes

• Highly driven and results-focused
• Commercially aware
• Proactive and resilient
• Professional and confident
• Empathetic with families

Additional Information

Initially responsible for three homes across Yorkshire. Portfolio can expand or change based on business needs and occupancy performance.

What are the Tangible benefits for working for Harbour?

• Discounts on Shopping, Fashion, Days out, Travel, Entertainment and lots more!
• Cycle Scheme - up to 39% savings on your bike purchase
• FREE face-to-face counselling, for you and your family!
• Staff recognition award ceremonies
• £30 voucher available every month for the nominated ‘Employee of the month’
• Opportunities for training and career progression
• Salary Sacrifice Pension scheme
• Blue Light Card - up to 50% discount across 100’s of retailers
• Access to a FREE eye test and discounted glasses
• Cashback card - save up to £500 annually, can be used at over 80 big brands
• Wellbeing portal:
• FREE meditatin series
• FREE wellbeing pdcasts & live virtual events
• FREE mental health supprt programmes
• FREE wrkout plans
• FREE Live digital gym classes
• FREE mindset and wellbeing series
• Seasonal Company events, competitions and incentives
• Refer a friend scheme - earn upto £250 when referring a friend to work for Harbour Healthcare
• On-site parking

We will give you all the training and support you need, such as obtaining a qualification in health and social care and opportunities for promotion and career growth.

Please note that all our positions require an Enhanced DBS check in relation to Children and Adults.

We would love to hear from you.