Helpdesk Team Manager

Arcus FM Limited.; Redditch; On-site; GBP 32,000; Full time

Job summary

An established industry player is looking for a dynamic Team Manager to lead a dedicated team at their Redditch site. In this pivotal role, you will coach and mentor a group of Planners and Desk Agents, ensuring they provide exceptional front-line support to clients. Your leadership will drive performance and efficiency in managing reactive and planned maintenance work orders. This position offers a unique opportunity to thrive in a fast-paced environment while building strong relationships across various business areas. If you are a self-motivated individual with a passion for people management and effective communication, this role is perfect for you.

Benefits

Up to 4% bonus scheme

Group personal pension scheme

25 Days Annual Leave + Bank Holidays

Life Assurance

Access to training academy

Funded Training Sponsorship Scheme

Refer a Friend reward scheme

Cycle to Work Scheme

Health Cash Plan

Discounts at B&Q/Trade Point

Qualifications

• Self-motivated people manager with strong communication skills.
• Ability to adapt to change and manage performance effectively.

Responsibilities

• Lead a team of 15 Planners and Desk Agents in a fast-paced environment.
• Provide accurate reports on work order resolution status to senior management.

Skills

People Management

Effective Communication

Problem Solving

Performance Management

Adaptability

Job description

Why Join Us

We are now seeking for a Team Manager to join us on a permanent basis at our Redditch site.

What You'll Be Doing

You’ll be leading a team of around 15 Planners and Desk Agents. Coaching and mentoring them to provide front line support to our clients, from receiving, processing and scheduling reactive and planned maintenance work orders. You’ll manage the team to deliver the results from either a Planning or Desk perspective. In conjunction with your KPIs you’ll provide accurate and concise reports of work order resolution status daily to senior management.

You’ll be working with multi-clients and managing various projects at any one time. Coming from a fast-paced high-pressured background, you’ll find it second nature to understand the complexities of the business whilst building rapport with your networks across all business areas.

What We're Looking For

You'll be a strong self-motivated people manager with effective communication, problem solving and performance management skills. You’ll be confident, self-motivated with a ‘can-do’ attitude. You’ll have exceptional communication skills using different styles to deliver clear messages at all levels. You’ll find it easy to adapt to change quickly and to the ever-changing priorities.

When you join us you will receive:

• Salary: £31,839 per annum
• Up to 4% bonus scheme, subject to achievement of targets.
• Group personal pension scheme of matched contributions between 5% and 6%.
• 25 Days Annual Leave + Bank Holidays.
• Life Assurance
• Access to state-of-the-art training academy
• Funded Training Sponsorship Scheme
• Refer a Friend reward scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q/ Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres

Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button.

Requisition ID

2025-6993