Lead Technician

Equans Group; Abbot's Salford; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

24 days annual leave

Life Cover 1.5x salary

Employee discount schemes

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme

CSR days

Learning opportunities

Job summary

Equans are seeking a Lead Technician based at Salford Royal Hospital to oversee technical performance and maintenance under the Salford Royal contract. This full-time role (37.5 hours) requires guiding a team on-site, ensuring compliant solutions and optimal customer service delivery.

You will manage workflows, coordinate with Helpdesk and TSM, and coordinate preventative and reactive maintenance while maintaining records and supporting audits.

Qualifications

• Strong customer focus with experience delivering high standards of service; hospital experience advantageous.
• Good knowledge of HTMs; RP/AP duties in two areas would be advantageous.
• Apprentice trained and qualified in mechanical/electrical background; basic computer literacy.
• Understanding of HR related items and safety practices in a healthcare FM setting.

Responsibilities

• Lead and supervise the on-site team, coordinating workflow with the helpdesk and Maximo system.
• Ensure maintenance, Planned, Reactive and Lifecycle works meet SLAs and quality standards.
• Install, commission and service plant equipment and industrial furniture; diagnose faults and plan improvements.
• Support the Technical Services Manager with pricing, audits and training; manage on-call duties as required.
• Interface with suppliers, clients and internal teams to prioritise workloads and meet deadlines.

Skills

Team leadership

Customer service

HTM knowledge

RP/AP duties

HVAC systems

Building management systems

Electrical background

Driving licence

Education

Apprentice trained mechanical/electrical background

Job description

EQUANS are looking for a Lead Technician to be based in Salford – this role will be working on our Salford Royal Hospital contract. This role would be a permanent full-time role working 37.5 hours per week. On offer is a competitive salary and benefits package.

General Overview:

Based at Salford Royal Hospital the Lead technician will be responsible for the technical performance and maintenance of standards within the Salford Royal contract. They will provide guidance to others on site, showing technical expertise in Facilities Management delivery, to ensure appropriate and compliant solutions and efficient customer service delivery.

• Accountable to the Technical Services Manager (TSM) for the day to day supervision, monitoring and performance of the contract.
• To be accountable for the work flow throughout the team and to work closely with the helpdesk to provide efficient and effective maintenance delivery
• Support TSM/TSS in the planning and implementation of change to improve service and operational quality and customer satisfaction.
• Facilitate co-operation between Technical, Security, Helpdesk and Client staff.
• Balance and allocate as required Planned Works, Reactive Works and Lifecycle works, to ensure contract compliance with Service Level agreement timeframes.
• Install, commission and service plant equipment and industrial furniture.
• Diagnose fault-find, debug and commission systems, monitor and assess ongoing machine/facility performance, through PPM program, identifying any additional works required.
• Assist TSS in pricing of minor works
• Ensure maintenance and other records are maintained to an appropriate standard and in accordance with site policy. Ensure all are up to date and be involved with all technical and non-technical audits
• Requirement to take on Authorised Person, Competent Person or Responsible Person duties once fully trained and site aware for multiple disciplines
• Interface with suppliers and service providers as required to meet the needs of the service Organisational skills and ability to prioritise workloads to ensure deadlines are met.
• Lead and organise Team meetings, including delivery of Tool box talks and other training
• Escalate issues to TSM as appropriate.
• Ability to work under pressure, take ownership of problems and deal with them to their conclusion.
• Supervise with TSS and participate in the on call system.
• Assist other Equans Healthcare contacts if required
• CAFM knowledge and experience, running reports, interrogating the system, analysing workload etc.
• Take responsibility for up to multiple AP duties

Impact:

The individual will play a vital role in Equans, working alongside an already established technical team to ensure that the operations are legally and contractually compliant and represent excellence in service delivery.

Complexity:

The primary complexities of the role are around the management of the workflow from Helpdesk/Maximo through to completion and sign off.

Communication with clients and customers is critical to this role. Working in a live hospital, 24/7, requires careful planning of Maintenance works and collaboration with stakeholders is key.

Qualifications or Required Experience:

• Strong customer focus with experience of delivering high standards of Customer Service. Previous FM experience within a hospital and/or PFI environment would be an advantage
• Good knowledge, experience and understanding of HTM`s would be an advantage
• Currently trained and or experienced in RP/ AP duties in at least two of the following: water management (Legionella), ventilation in healthcare premises, medical gases, etc. would be an advantage but not essential.
• Apprentice trained and qualified/experienced within a mechanical/electrical background.
• Basic computer literate.
• Understanding of HR related items.
• Sound awareness of risk assessment and working safely with equipment.
• Preferably experienced with HVAC, pump systems, medical gases, steam systems, pressure systems, water systems and legionella.
• Knowledge of Building Management systems.
• Sound knowledge of the practical implementation of Health & Safety.
• Full driving licence required.

What can we offer you?

• 24 days annual leave
• Life Cover equivalent to 1.5 timesannual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we?

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.

Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.

What's next?

At Equans, we’re committed to building a diverse, respectful and inclusive workplace that truly reflects the communities and markets we serve.

Joining Equans means being part of a culture where every voice is valued, supported by vibrant employee led networks championing inclusion and diversity across gender, ethnicity, disability, LGBTQ+, veterans, parents, and young professionals.

Guided by our core values, we foster a culture of respect, integrity, collaboration, and excellence - empowering our people to deliver outstanding results and be their authentic selves every day. Our approach means we welcome candidates with transferable skills who may not meet every specific requirement, and where possible we support flexible working arrangements and reasonable adjustments to enable success.

For this role, you must have evidence of the right to work in the UK. Certain roles may require applicants to undergo a Disclosure check or security vetting, as noted in the role requirements. A criminal record will not necessarily be a barrier to obtaining a position with us.

As part of our recruitment process, EQUANS uses StaffVetting, our trusted third-party provider, to support the completion of employee background checks. StaffVetting delivers professional screening services in a friendly, efficient, and customer-focused way, helping us ensure the right checks are completed from the start of the application journey.

The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.