Helpdesk Support Technician

Hologic, Inc.; Greater Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the healthcare sector is seeking a Helpdesk Support Technician to provide IT support and solutions to enhance business operations. The role involves troubleshooting, user education, and hardware support, with a focus on delivering excellent customer service. Competitive salary and benefits offered.

Benefits

Pension

Medical insurance

Additional benefits

Qualifications

• Experience in an IT Help Desk support role.
• Proficiency in Microsoft Office / Office 365.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide IT phone support to stakeholders globally.
• Troubleshoot and resolve PC/Network problems.
• Manage IT Helpdesk ticket response and closure.

Skills

IT Help Desk support

Windows 10/11

Microsoft Office / Office 365

Hardware knowledge

Mobile device support

Desktop support tools

Networking principles

Communication skills

Customer service focus

Job description

Role location – Manchester, UK / Hybrid working

Passionate about IT? Like the thought of supporting a large business? Talented in Helpdesk Support? Then read on! The Helpdesk Support Technician plays a vital role in providing IT support to business partners, enabling the company to achieve its goals. You will be responsible for providing solutions to technology challenges as well as educating end users on utilizing available tools to perform their tasks more efficiently.

What to expect:

• IT phone support to stakeholders globally (on a rotating basis)
• Computer imaging and troubleshooting
• Technical advice and guidance for Hologic employees
• Hardware procurement, inventory, and disposal support
• VIP/Executive support
• Assist with managing standard processes and procedures
• Work directly with vendors on installations, upgrades, and preventive maintenance
• IT Helpdesk ticket response and closure
• On-call support outside regular business hours on a rota basis

What we expect:

• Experience in an IT Help Desk support role
• Windows 10/11 experience
• Proficiency in Microsoft Office / Office 365
• Laptop and printer hardware knowledge
• Mobile device support experience (Apple iOS preferred)
• Advanced knowledge of desktop support tools
• Knowledge of networking principles and troubleshooting client Wi-Fi issues
• Ability to triage, troubleshoot, and resolve PC/Network problems quickly and accurately
• Excellent communication, telephone support, and interpersonal skills with a customer service focus
• ServiceNow experience is desirable but not essential

Why join Hologic?

We offer a competitive salary along with additional benefits including pension, medical insurance, and more! If you have the skills, knowledge, and experience we’re looking for, apply today!