Helpdesk Support Specialist

JR United Kingdom; Slough; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading company in the UK is seeking an energetic individual for the role of Junior Helpdesk/IT Support Desktop Specialist in London. This full-time entry-level position offers exposure to enterprise-computing environments, with responsibilities focusing on hardware and software support. Candidates should possess excellent troubleshooting skills and communicate effectively, ensuring high user satisfaction through technical and interpersonal capabilities.

Qualifications

• Fluent in English.
• Strong interpersonal and reasoning skills.
• Ability to quickly diagnose and fix problems.

Responsibilities

• Provide installation and support for PC and Apple hardware/software.
• Respond to incoming calls and e-mails regarding workstation performance.
• Analyze, diagnose, and resolve workstation problems.

Skills

Technical troubleshooting

Good communication

Self-motivation

Interpersonal skills

Desire to learn

Tools

Microsoft Windows Desktop Operating Systems

Microsoft Office productivity software

Mac OS X

Basic networking knowledge

Antivirus and Spyware removal

Microsoft Active Directory

Job description

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We are currently seeking an energetic individual to work full-time in our London office as a Junior Helpdesk/IT Support Desktop Specialist. This is an entry-level position for someone with 2 to 4 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

Responsibilities include:

• Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)
• Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests
• Perform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair
• Adhere to procedures for logging, reporting and monitoring helpdesk requests.
• Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building

Required Skills:

• Must be fluent in the English language
• The ideal candidate should have strong interpersonal skills and ability to interact favorably with a wide variety of people
• Highly self-motivated and with reasoning skills
• Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 and Windows 11 PRO)
• Knowledge of Mac OS X is desirable
• Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
• Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.
• Knowledge of Antivirus and Spyware removal techniques
• Ability to quickly diagnose and fix problems
• Ability to articulate and maintain attention to technical details
• Ability to open a computer and replace defective components
• Desire to learn new skills
• Ability to follow through and document issues as well as resolutions
• Be able to work in a team-oriented, collaborative environment
• Familiar with Microsoft Active Directory a plus

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