Helpdesk Support Specialist

TransPerfect; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for an energetic individual to join their London office as a Junior Helpdesk/IT Support Desktop Specialist. This entry-level role offers a fantastic opportunity to gain experience in an enterprise computing environment. The ideal candidate will possess strong technical troubleshooting skills and excellent communication abilities, ensuring high user satisfaction. Responsibilities include supporting hardware and software, responding to user inquiries, and resolving technical issues. If you're self-motivated and eager to learn, this is a great chance to kickstart your career in IT.

Qualifications

• 2-4 years of experience in IT support or helpdesk roles.
• Strong technical troubleshooting and communication skills.

Responsibilities

• Provide installation and support for PC and Apple hardware.
• Respond to incoming calls and emails regarding workstation issues.
• Perform on-site analysis and resolution of workstation problems.

Skills

Fluency in English

Technical Troubleshooting Skills

Interpersonal Skills

Knowledge of Microsoft Windows

Office Productivity Software

Basic Networking Knowledge

Attention to Technical Details

Ability to Diagnose and Resolve Problems

Team-oriented Attitude

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Active Directory

Job description

We are currently seeking an energetic individual to work full-time in our London office as a Junior Helpdesk/IT Support Desktop Specialist. This entry-level position is suitable for someone with 2 to 4 years of experience and offers exposure to an enterprise computing environment. The ideal candidate should possess strong technical troubleshooting skills and excellent communication skills, both written and oral.

Responsibilities include:

1. Provide installation and support for PC and some Apple hardware and software, including peripheral devices such as printers and USB devices.
2. Respond to incoming calls and emails regarding workstation and peripheral issues.
3. Perform on-site analysis, diagnosis, and resolution of workstation and peripheral problems, and implement corrective hardware and software solutions, including remote repairs.
4. Follow procedures for logging, reporting, and monitoring helpdesk requests.
5. Ensure high user satisfaction through accurate, timely follow-up, strong technical skills, and effective communication and relationship-building.

Required Skills:

1. Fluency in English.
2. Strong interpersonal skills and the ability to interact effectively with a diverse range of people.
3. Self-motivated with good reasoning skills.
4. Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 and Windows XP).
5. Desirable: Knowledge of Mac OS X.
6. Proficiency with office productivity software such as Microsoft Outlook, Word, Excel, etc.
7. Basic networking knowledge, including DHCP, DNS, and cabling.
8. Knowledge of antivirus and spyware removal techniques.
9. Ability to diagnose and resolve problems quickly.
10. Attention to technical details and ability to articulate issues clearly.
11. Ability to open and replace defective computer components.
12. Willingness to learn new skills.
13. Ability to document issues and resolutions thoroughly.
14. Team-oriented and collaborative attitude.
15. Familiarity with Microsoft Active Directory is a plus.

By applying, I confirm I have read and accept TransPerfect's Privacy Policy: https://www.transperfect.com/about/data-privacy-recruiting

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology and Customer Service

Industries

• Translation and Localization, IT Services and IT Consulting, and Software Development