Helpdesk Supervisor - Frontline IT & Facilities Lead

CBRE; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Career progression

Internal training

Collaborative team

Job summary

CBRE is seeking a Helpdesk Supervisor to ensure effective operation of the site-wide helpdesk at our central London office near Tottenham Court Road. You will provide exceptional customer service and support CBRE managerial staff on site, coordinating service requests and maintaining records of CBRE and client information.

The role involves liaising with engineers, office and site teams, and the client, while managing communications via phone, email, and portal.

Qualifications

• Proven experience in a helpdesk, customer service, or administrative supervisory role.
• Strong leadership skills, with the ability to mentor team members and manage complex client inquiries professionally.
• Advanced proficiency with Microsoft Office Suite, particularly Excel for data analysis and reporting.
• Demonstrated ability to multitask, delegate, and prioritise workload in a high-volume environment.
• Exceptional attention to detail and a commitment to data integrity.
• Experience using Computer-Aided Facility Management (CAFM) or CMMS software is required.
• Ability to work in a fast-paced environment and meet strict deadlines while maintaining team standards.

Responsibilities

• Receive, log, and coordinate service requests.
• Manage communications via phone, email, and portal.
• Ensure tasks are recorded accurately and directed to the appropriate teams.
• Provide a responsive, professional service that keeps operations running smoothly.
• Liaise with engineers, office team, site team and client.
• Assist with ad-hoc duties as required.

Skills

Helpdesk experience

Customer service

Administrative supervision

Team leadership

Excel

Multitasking

Data integrity

CAFM/CMMS experience

Deadline driven

Tools

Microsoft Excel

MS Office Suite

CAFM/CMMS software

Job description

CBRE is seeking a Helpdesk Supervisor to ensure effective operation of the site-wide helpdesk at our central London office near Tottenham Court Road. You will provide exceptional customer service and support CBRE managerial staff on site, coordinating service requests and maintaining records of CBRE and client information.

The role involves liaising with engineers, office and site teams, and the client, while managing communications via phone, email, and portal.