Helpdesk Supervisor

CBRE; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Career progression

Internal training

Collaborative team

Job summary

CBRE is seeking a Helpdesk Supervisor to ensure effective operation of the site-wide helpdesk at our central London office near Tottenham Court Road. You will provide exceptional customer service and support CBRE managerial staff on site, coordinating service requests and maintaining records of CBRE and client information.

The role involves liaising with engineers, office and site teams, and the client, while managing communications via phone, email, and portal.

Qualifications

• Proven experience in a helpdesk, customer service, or administrative supervisory role.
• Strong leadership skills, with the ability to mentor team members and manage complex client inquiries professionally.
• Advanced proficiency with Microsoft Office Suite, particularly Excel for data analysis and reporting.
• Demonstrated ability to multitask, delegate, and prioritise workload in a high-volume environment.
• Exceptional attention to detail and a commitment to data integrity.
• Experience using Computer-Aided Facility Management (CAFM) or CMMS software is required.
• Ability to work in a fast-paced environment and meet strict deadlines while maintaining team standards.

Responsibilities

• Receive, log, and coordinate service requests.
• Manage communications via phone, email, and portal.
• Ensure tasks are recorded accurately and directed to the appropriate teams.
• Provide a responsive, professional service that keeps operations running smoothly.
• Liaise with engineers, office team, site team and client.
• Assist with ad-hoc duties as required.

Skills

Helpdesk experience

Customer service

Administrative supervision

Team leadership

Excel

Multitasking

Data integrity

CAFM/CMMS experience

Deadline driven

Tools

Microsoft Excel

MS Office Suite

CAFM/CMMS software

Job description

CBRE is theglobal leader in real estate services and leverages the industry's mostpowerful knowledge base to meet the commercial real estate needs of its clientsworldwide. Our vision is to be the preeminent, vertically integrated, globallycapable real estate service firm. Globally we employ over 70,000 employees andoperate in 48 countries.

Job Title: Helpdesk Supervisor

The main feature of this role willbe to provide exceptional customer service and ensure effective operation ofthe site wide helpdesk. To offer support to the CBRE managerial staff on siteand provide administrative support to the contract, maintaining concise recordsand details of CBRE and client information. The role will require close liaisonwith the engineers, office team, site team and client. Including various ad-hocduties.

This role will form part of the CBREUCLH team who provide first line support for all reactive calls reported by theNHS Trust and staff on site. CBRE provide 24/7 service delivery support for thehospitals.

The working days for this role willbe Monday – Friday 8am – 5pm, based in our central London office near TottenhamCourt Road.

TheHelpdesk Supervisor is the primary point of contact for our clients,responsible for receiving, logging, and coordinating service requests. You willmanage incoming communications via phone, email, and portal, ensuring that alltasks are accurately recorded and directed to the appropriate teams. Your goalis to provide a responsive, professional service that keeps operations runningsmoothly.

Requirements

Key Responsibilities

• Provenexperience in a helpdesk, customer service, or administrative supervisory role.
• Strongleadership skills, with the ability to mentor team members and manage complexclient inquiries professionally.
• Advancedproficiency with Microsoft Office Suite, particularly Excel for data analysisand reporting.
• Demonstratedability to multitask, delegate, and prioritise workload in a high-volumeenvironment.
• Exceptionalattention to detail and a commitment to data integrity.
• Experienceusing Computer-Aided Facility Management (CAFM) or CMMS software is required.
• Abilityto work in a fast-paced environment and meet strict deadlines while maintainingteam standards.

What We Offer

• Competitive salary and benefits package.
• Opportunities for career progression and internal training.
• A collaborative work environment within a leading facilitymanagement team.