Helpdesk Operator: Maintenance & Reporting Lead

BGIS; Greater London; On-site; GBP 22,000 - 27,000; Full time

Job summary

BGIS is seeking a Helpdesk Operator to provide high-standard administrative and helpdesk support under the Crown Estate contract. You will log and allocate tasks, support engineers and sub-contractors, and maintain detailed records in the CAFM system.

The role emphasizes a clear telephone manner, organisation, and customer-focused service, with reporting duties and close collaboration with the onsite Performance Manager.

Qualifications

• Experience in a fast-paced office or helpdesk environment.
• Clear communicator with confident telephone manner.
• Methodical, organised, and customer-focused.

Responsibilities

• First point of contact for client and internal teams on the Helpdesk.
• Log and allocate reactive tasks and PPMs via the Vantify CAFM System.
• Raise purchase orders and call-outs for sub-contractors.
• Maintain accurate records in Vantify, including uploading service sheets and documentation.
• Process task sheets, engineer holidays/sickness, and manage engineer logs.
• Produce and distribute daily, weekly, and monthly reports.
• Maintain site files, sub-contractor records, and logbook systems.
• Monitor and update WIP (Work in Progress) status.
• Respond promptly and professionally to all queries and follow up to resolution.

Skills

Helpdesk experience

Clear communication

Organised approach

Customer focus

Job description

BGIS is seeking a Helpdesk Operator to provide high-standard administrative and helpdesk support under the Crown Estate contract. You will log and allocate tasks, support engineers and sub-contractors, and maintain detailed records in the CAFM system.

The role emphasizes a clear telephone manner, organisation, and customer-focused service, with reporting duties and close collaboration with the onsite Performance Manager.