Helpdesk Operator

Allscreens Nationwide Ltd; Worcester; On-site; GBP 18,000 - 22,000; Part time

Benefits offered by this job

Disability Confident employer scheme

Job summary

ISS Facilities Services is seeking a part-time Helpdesk Operator at Worcestershire Royal Hospital to handle around 200 internal calls daily, coordinating catering, security, housekeeping and portering requests.

You will respond within KPIs and SLAs, providing courteous support and operating the internal bleep system. The role requires working on public holidays as the department runs 24/7.

This position is on-site in Worcester, and the employer participates in the Disability Confident scheme.

Responsibilities

• Answering internal calls within agreed KPI and SLA agreements
• Providing efficient, courteous, and helpful support to callers
• Operate internal bleep system
• Required to work public and bank holidays, should your shift fall on that day as our department operates 24/7, 365 days a year

Job description

Looking for a fulfilling role in a vital service? We're searching for a partl-time Helpdesk Operator to join the team at Worcestershire Royal Hospital. You'll play a crucial role in call handling ensuring that the soft service departments run efficiently. Handling approximately 200 calls a day, as you take requests for catering, security, housekeeping and portering services and distribute to the appropriate teams.

- Answering internal calls within agreed KPI and SLA agreements

- Providing efficient, courteous, and helpful support to callers

- Operate internal bleep system

- Required to work public and bank holidays, should your shift fall on that day as our department operates 24/7, 365 days a year

Proud member of the Disability Confident employer scheme

Helpdesk Operator

Company: ISS Facilities Services Salary: £13.01 - £16.26 Hours: Part-time Location: Worcester, WR5 1DD Working pattern: On-site Job type: Contract Posting date: 13 Aug 2026 Closing date: 12 Sept 2026

Summary

Looking for a fulfilling role in a vital service? We're searching for a partl-time Helpdesk Operator to join the team at Worcestershire Royal Hospital. You'll play a crucial role in call handling ensuring that the soft service departments run efficiently. Handling approximately 200 calls a day, as you take requests for catering, security, housekeeping and portering services and distribute to the appropriate teams.

- Answering internal calls within agreed KPI and SLA agreements

- Providing efficient, courteous, and helpful support to callers

- Operate internal bleep system

- Required to work public and bank holidays, should your shift fall on that day as our department operates 24/7, 365 days a year

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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