Helpdesk Operator

Compass Group UK; Cambridge; On-site; GBP 21,000 - 26,000; Full time

Job summary

Compass Group UK&I is recruiting a dedicated Helpdesk Operator to support healthcare operations on a full-time basis, contracted to 36.25 hours per week. The role focuses on maintaining high standards of quality work and supporting a company that values its people and rewards commitment.

Shifts are planned as 5 days out of 7, with opportunities to develop within Medirest, the healthcare operating arm of Compass Group UK&I, across NHS trusts and private hospitals.

Qualifications

• Experience in facilities or building maintenance roles.
• Good communication with teams, contractors, and customers.
• Ability to adapt to changing priorities and tasks.
• Strong time management and reliability.

Responsibilities

• Undertaking minor repairs and maintenance tasks.
• Ensure exterior of site is clean and in good repair.
• Assist facilities team with contractor sign-in and compliance.
• Open and/or close the building as required.
• Represent Compass Group UK&I and maintain a positive brand image.
• Comply with Health & Safety regulations.

Skills

Experience in facilities

Strong communication

Adaptable

Time management

Job description

We're currently recruiting a dedicated Helpdesk Operator to help ensure the smooth running of the operations in Healthcare on a full time basis, contracted to 36.25 hours per week.

As a Helpdesk Operator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Here's an idea of what your shift patterns will be: 5 out of 7 days

Could you bring your spark to Healthcare? Here's what you need to know before applying:

Your key responsibilities will include:

• Undertaking minor repairs and maintenance tasks
• Responsible for ensuring the exterior of the site is in a clean, tidy and reasonable state of repair, inclusive of general external maintenance tasks.
• Assisting the facilities team with the control of contractor's process, inclusive of ensuring contractors are signed in correctly, and signed out, and that everyone is adhering to site policies and rules
• Responsible for opening and/or closing the building where required
• Representing Compass Group UK&I and maintaining a positive brand image
• Complying with Health & Safety regulations

Our ideal Facilities Assistant will:

• Have previous experience within a similar role
• Be adaptable and easily embrace changing priorities
• Be a brilliant communicator and easily build relationships
• Strive for excellence in an eager and motivated manner
• Take initiative and make decisions that are right for our customers
• Possess the ability to work under pressure
• Demonstrate exceptional timekeeping and reliability

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

Job Reference: com/2210/72257002/52841395/STC #Medirest

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!