Helpdesk Coordinator - Fast-Paced Support & Growth

Syncro Fire & Security; Garswood; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Free on-site parking

Workplace pension scheme

Life insurance and health insurance

25 days annual leave (+5 with option)

Job summary

Syncro Fire & Security, part of the Ranger Group, is seeking a Helpdesk Co-ordinator in St Helens. The role delivers planned and reactive maintenance support, managing requests, scheduling works, and liaising with engineers and subcontractors to drive jobs from enquiry to completion.

This full-time maternity cover position offers a structured workday Monday to Friday with opportunities for permanent progression within the Ranger Group.

Qualifications

• Minimum 2 years' experience in a fast-paced helpdesk, scheduling or customer service environment.
• Excellent customer service skills and a strong customer-focused approach.
• Strong verbal and written communication skills.
• Professional and confident telephone manner.
• Excellent organisational and time-management abilities.
• Ability to manage multiple priorities and work under pressure.
• Excellent attention to detail.
• Competent user of Microsoft Office and computer-based systems.
• Ability to work independently and collaboratively as part of a team.

Responsibilities

• Manage incoming telephone calls and emails, ensuring requests are processed promptly within SLAs.
• Raise, schedule and allocate Planned Preventative Maintenance (PPM) tasks.
• Process customer orders and work orders, ensuring timely scheduling and completion.
• Liaise with engineers, customers and subcontractors for planned and reactive works.
• Carry out administrative duties and maintain accurate electronic records.
• Ensure information is recorded accurately and communicated to customers and internal departments.
• Assist with procurement of resources, materials and services.
• Support invoicing by ensuring job documentation is received.
• Maintain customer, job and service information across systems.
• Produce reports and management information as required.
• Monitor outstanding works and follow up on progress to completion.
• Deliver a consistently high standard of customer service.

Skills

Helpdesk experience

Customer service

Communication

Telephone manner

Organisational skills

Time management

Microsoft Office

Teamwork

Education

GCSEs or equivalent

Job description

Syncro Fire & Security, part of the Ranger Group, is seeking a Helpdesk Co-ordinator in St Helens. The role delivers planned and reactive maintenance support, managing requests, scheduling works, and liaising with engineers and subcontractors to drive jobs from enquiry to completion.

This full-time maternity cover position offers a structured workday Monday to Friday with opportunities for permanent progression within the Ranger Group.