Helpdesk Coordinator

CBRE, Inc.; Leeds; On-site; GBP 22,000 - 30,000; Full time

Job summary

CBRE Global Workplace Solutions in Leeds is seeking a Helpdesk Coordinator to manage the CAFM system on site, handle reactive requests, and ensure timely communication between the Facilities Team and end users.

The role involves liaising with engineering and operations managers, assisting with monthly reports, and producing comprehensive job reports. A strong focus on organisation, reporting, and QHSE portal logging is required.

Qualifications

• Organised and structured approach to work.
• Attention to detail is essential.
• Experience with on-site CAFM/helpdesk coordination is a plus.

Responsibilities

• Manage CAFM system as key user on site including PPM records, reactives and reporting.
• Answer calls/email for the business in a timely fashion.
• Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
• Ensure communication is maintained throughout reactive job life between Facilities Team and end user.
• Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
• Alongside Contract Support assist with the monthly customer report.
• Provide comprehensive reports relating to all jobs raised through the CAFM system.
• Logging hazards & customer feedback on the QHSE Management Portal.
• Organised & can work in a structured way.

Skills

Organised

Attention to detail

On-site coordination

Tools

Microsoft Office

QHSE Portal

Job description

• Manage CAFM system as key user on site including PPM records, reactives and reporting.
• Answer calls/email for the business in a timely fashion.
• Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
• Ensure communication is maintained throughout reactive job life between Facilities Team and end user.
• Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
• Alongside Contract Support assist with the monthly customer report.
• Provide comprehensive reports relating to all jobs raised through the CAFM system.
• Logging hazards & customer feedback on the QHSE Management Portal.
• Organised & can work in a structured way.
• Strong Microsoft knowledge.
• Attention to detail.
• FM knowledge advantageous.
• CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join our growing team in Leeds!