Helpdesk Coordinator

Laboratory Corporation; Cambridgeshire and Peterborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading contract research organization as a Helpdesk Coordinator in Alconbury, Cambridgeshire. You will manage helpdesk requests, respond to enquiries, and support facilities management. Ideal candidates will have prior experience in a similar role and strong communication skills.

Qualifications

• Prior experience in a helpdesk or facilities coordinator role.
• Excellent communications and interpersonal skills.
• Experience with CAFM/CMMS systems preferred.

Responsibilities

• Manage daily helpdesk requests through the CMMS system.
• Respond to email and telephone enquiries.
• Maintain the central database of purchase requisitions.

Skills

Communication

Interpersonal Skills

IT Skills

Tools

CAFM

CMMS

Job description

Do you have prior experience working in a helpdesk or facilities coordinator role?

Do you have experience using CAFM, CMMS or related systems?

If you answered YES, then come and join our Facilities team, at our site in Alconbury, Cambridgeshire!

As a leading contract research organization (CRO), Labcorp provides comprehensive drug development solutions for a range of industries. Labcorp has helped pharmaceutical and biotech companies bring to market 100% of the top 50 best selling drugs. Chances are, you or someone you know has benefitted from a medicine or medical device that Labcorp helped develop.

As a Helpdesk Coordinator at Labcorp, you will:

• Manage daily helpdesk requests through the CMMS system

• Monitor the facilities helpdesk, responding to email and telephone enquiries and triaging tasks where required

• Raise helpdesk requests for relevant departments or contractors

• Maintain the central database of purchase requisitions raised by facilities

• Update and manage the annual contractor scheduling for preventative maintenance

• Undertake administrative tasks as required by facilities management

What we need from you:

• Prior experience in a helpdesk or facilities coordinator role, ideally within a corporate environment

• Excellent communications and interpersonal skills with various stakeholders

• Ideally you will hold experience with CAFM/CMMS systems, however strong IT skills will be considered

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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