Facilities Helpdesk Administrator - part-time

EQUANS; Brighton; On-site; GBP 9,953 - 12,164; Part time

Benefits offered by this job

Life Cover

Employee discount shopping schemes

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme

CSR days

Learning opportunities

Employee Referral Rewards Scheme

Employee networks

Job summary

EQUANS, based at the University of Brighton in Brighton, seeks a part-time Facilities Helpdesk Administrator. The role is 15 hours per week, 09:30–12:30, Monday to Friday, at Mithras House. You will support the Helpdesk, handle calls, log requests, and assist the facilities team with admin duties.

Ideal candidates have customer service or call center experience, strong IT skills, and CAFM familiarity. The salary is £11,059 per year with a comprehensive benefits package.

Qualifications

• Must have experience of providing excellent customer service ideally on a helpdesk.
• Excellent communication skills, both oral and written.
• Able to work as part of a team and autonomously.
• Must have good IT skills (MS Office and management systems).
• Well organised and able to prioritise workload.
• Ability to multi task in a busy work environment.
• Previous experience in a customer service/call centre role is desirable.
• Previous experience of using a CAFM system (Maximo or similar).

Responsibilities

• Support the Helpdesk by receiving calls, logging on the CAFM System, feeding through to operational staff and reporting back to the end user/customers.
• Answer switchboard incoming calls.
• Log Service Requests/Work Orders received by email or telephone on CAFM System.
• Provide a professional approach towards customers and their needs.
• Provide administration support to the department.
• Work 15 hours per week from 09:30 to 12:30, Monday to Friday.

Skills

Customer service

Communication

Teamwork

IT skills

Organization

Multitasking

Call centre experience

CAFM software

Tools

CAFM system (Maximo or similar)

Job description

Equans currently has an exciting opportunity for a part‑time Facilities Helpdesk Administrator to join our facilities team based at the University of Brighton in Brighton (Mithras House, Lewes Rd). This is a permanent position working 15 hours per week from 09:30 to 12:30, Monday to Friday. On offer is a competitive salary and benefits package. ANNUAL SALARY: £11,059 p/a

At will you deliver?

• Support the Helpdesk by receiving calls, logging on the CAFM System, feeding through to operational staff and reporting back to the end user/customers.
• To answer switchboard incoming calls.
• Log Service Requests/Work Orders received by email or telephone on CAFM System.
• To provide a professional approach towards customers and their needs
• To provide administration support to the department
• Working 15 hours per week from 09:30 to 12:30, Monday to Friday.

Who are we looking for?

• Must have experience of providing excellent customer service ideally on a helpdesk
• Excellent communication skills, both oral and written
• Able to work as part of a team and autonomously
• Must have good IT skills (able to use Microsoft Office and management systems)
• Well organised and able to prioritise workload
• Ability to multi task in a busy work environment
• Previous experience in a customer service/call centre role is desirable
• Previous experience of using a CAFM system (Maximo or similar)

What can we offer you?

• 24 days annual leave (+ public holidays) pro rata'd
• Life Cover equivalent to 1 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS' 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

At Equans we're committed to delivering a culture where everyone's voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work.

You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Veterans & Reservists, WOMEN Together (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. A criminal record will not necessarily be a barrier to obtaining a position with us and EQUANS has a Policy on the Recruitment of Ex-Offenders, a copy can be provided on request.