Helpdesk and Systems Engineer

Marlborough College; Marlborough; On-site; GBP 30,000 - 45,000; Full time

Job summary

Marlborough College seeks a skilled Helpdesk and Systems Engineer to join its IT team. This role involves delivering technical support, managing helpdesk operations, and contributing to strategic infrastructure improvements. The ideal candidate will have strong problem-solving skills, relevant certifications, and experience with enterprise platforms like Microsoft 365 and Azure.

Benefits

25 days holiday

Pension (defined contribution scheme)

Staff discounts

Qualifications

• Experience managing enterprise platforms such as Microsoft 365, Azure, and Active Directory.
• Strong knowledge of networking, cybersecurity, and virtual infrastructure.
• Excellent customer service skills with a proactive approach.

Responsibilities

• Deliver high-quality technical support across the College.
• Lead system improvements across cloud, network, and security platforms.
• Mentor and provide technical leadership to the IT Support Specialist.

Skills

Problem-solving

Communication

Customer service

Networking

Cybersecurity

Education

Degree in IT or related discipline

Relevant certifications (e.g., CCNA, CompTIA, Microsoft)

Tools

Microsoft 365

Azure

Active Directory

MDM platforms (e.g., Microsoft Intune, JAMF)

Hyper-V

VMware

Job description

The Vacancy

Hours of Work: 37.5 hours per week, full year, on-site. Core hours are 8.00am to 6.00pm, Monday to Friday. Weekends and evenings are required on standby and call-out rota.

Salary: Competitive, based on experience, with benefits including 25 days holiday, pension (defined contribution scheme), and staff discounts.

Marlborough College has an exciting opportunity for a skilled and motivated Helpdesk and Systems Engineer to join our IT team. Reporting to the Director of IT, this hands-on role involves delivering high-quality technical support across the College and contributing to strategic infrastructure improvement projects.

The successful candidate will be a confident problem-solver with strong communication skills, capable of managing day-to-day helpdesk operations and leading system improvements across cloud, network, and security platforms. Key areas include modernising infrastructure, enhancing cybersecurity, and supporting projects involving Microsoft 365, Azure, Intune, CCTV, and mobile device management (MDM).

This role also involves mentoring and providing technical leadership to the IT Support Specialist and supporting end-users through training and documentation.

Ideal Candidate Profile:

• Experience managing enterprise platforms such as Microsoft 365, Azure, and Active Directory.
• Strong knowledge of networking, cybersecurity, and virtual infrastructure (e.g., Hyper-V or VMware).
• Excellent customer service skills with a proactive and solutions-driven approach.
• Relevant certifications (e.g., CCNA, CompTIA, Microsoft) and a degree in IT or related discipline.
• Experience with MDM platforms such as Microsoft Intune and JAMF.

This is a fantastic opportunity for an engineer seeking to combine technical responsibilities with strategic development in a collaborative, forward-thinking educational environment.

For further information, please see the documents available at the top of this page, including the full Job Description.

To apply online, click the 'Apply' button above and specify which role you are applying for.

If you require accommodations or additional support during your application, please contact the Recruitment team via email at [e-mail] or phone at 01672 892461.

Note: We reserve the right to close this role early if a sufficient number of applications are received. We may also conduct interviews while the role is still open. Early applications are encouraged.

The Company

Marlborough College is committed to safeguarding and promoting the welfare of children and young people. All staff and volunteers are expected to share this commitment. Applicants will undergo child protection screening, including checks with past employers and the DBS.

The post is exempt from the Rehabilitation of Offenders Act 1974. The College may ask applicants to declare all convictions and cautions, including those that are spent, unless protected under DBS filtering rules, to assess suitability for working with children.