Helpdesk and Systems Engineer

TN United Kingdom; Marlborough; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading educational institution in Marlborough is seeking a skilled Helpdesk and Systems Engineer to enhance their IT infrastructure. This role offers a blend of technical support and strategic development opportunities, focusing on modernizing systems and improving cybersecurity. The ideal candidate will bring strong problem-solving skills, experience with enterprise-level platforms, and a proactive approach to customer service. Join a collaborative team dedicated to delivering high-quality IT services in a forward-thinking environment.

Benefits

25 days holiday

Pension (defined contribution scheme)

Staff discounts

Qualifications

• Experience managing enterprise-level platforms such as Microsoft 365 and Azure.
• Strong knowledge of networking, cybersecurity, and virtual infrastructure.

Responsibilities

• Deliver high-quality technical support across the College.
• Lead on systems improvements across cloud, network, and security platforms.
• Mentor and provide technical leadership to the IT Support Specialist.

Skills

Problem Solving

Communication

Customer Service

Education

Degree in IT or related discipline

Relevant certifications (e.g. CCNA, CompTIA, Microsoft)

Tools

Microsoft 365

Azure

Active Directory

MDM platforms (e.g. Microsoft Intune, JAMF)

Hyper-V

VMware

Job description

Helpdesk and Systems Engineer, Marlborough

Client:

Marlborough College

Location:

Marlborough, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

f8e2ae3e3149

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

Job Description:

Hours of Work: 37.5 hours per week, full year, on-site core hours 8.00am to 6.00pm, Monday to Friday (weekends and evenings required on standby and call out rota)

Salary: Competitive based on experience, with benefits including 25 days holiday, pension (defined contribution scheme) and staff discounts.

Marlborough College has an exciting opportunity for a skilled and motivated Helpdesk and Systems Engineer to join our IT team. Reporting to the Director of IT, this hands-on role plays a key part in delivering high-quality technical support across the College while also contributing to strategic infrastructure improvement projects.

The successful candidate will be a confident problem-solver with strong communication skills, who can manage day-to-day helpdesk operations and also lead on systems improvements across cloud, network, and security platforms. You’ll be instrumental in modernising our infrastructure, improving cybersecurity, and supporting key projects in areas such as Microsoft 365, Azure, Intune, CCTV, and mobile device management (MDM).

This role also involves mentoring and providing technical leadership to the IT Support Specialist and supporting end-users through training and documentation.

The ideal candidate will have:

• Experience managing enterprise-level platforms such as Microsoft 365, Azure, and Active Directory
• Strong knowledge of networking, cybersecurity, and virtual infrastructure (e.g. Hyper-V or VMware)
• Excellent customer service skills, with a proactive and solutions-driven approach
• Relevant certifications (e.g. CCNA, CompTIA, Microsoft) and a degree in IT or related discipline
• Experience working with MDM platforms such as Microsoft Intune and JAMF

This is a fantastic opportunity for an engineer looking to combine technical responsibility with strategic development in a collaborative and forward-thinking educational environment.