Helpdesk Contract Administrator

First Military Recruitment; Wantage; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking a Helpdesk Contract Administrator for a client in Wantage. This role involves managing administrative tasks, ensuring compliance, and supporting invoicing processes. The ideal candidate will have experience in the FM industry, strong organizational skills, and proficiency in Microsoft Office. Flexibility in work hours is required.

Qualifications

• Experience in administration within the FM Industry is desirable.
• Experience using a CAFM system in a Helpdesk environment is desirable.
• A DBS check may be required.

Responsibilities

• Manage all administrative activities for assigned clients, ensuring PPM and reactive works are completed.
• Plan and allocate tasks to the technical team and contractors as needed.
• Gather and prepare operational and performance data for client reports.

Skills

Attention to detail

Communication skills

Organizational skills

Proficiency in Microsoft Office

Job description

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Client:

First Military Recruitment

Location:

Wantage, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

467f5ba46218

Job Views:

3

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Overview

First Military Recruitment is currently seeking a Helpdesk Contract Administrator on behalf of one of our clients.

This role is based on a 37.5-hour workweek, Monday to Friday, with flexibility required. You may also need to cover our Front of House service at local client sites, with shifts from 0700 to 1900, Monday to Friday, on an ad hoc basis.

The main responsibility is to manage all administrative activities for assigned clients, ensuring that PPM and reactive works are completed, compliant, and invoiced within SLA.

Duties and Responsibilities:

• Adhere to all legislative requirements.
• Plan and allocate tasks to the technical team, contractors, directly employed engineers, or third parties as needed.
• Ensure all PPMs are accurate, complete, and within required SLAs, with records readily available.
• Monitor active jobs, ensuring planning and escalations are in place, and update the system accordingly.
• Gather and prepare operational and performance data for client reports.
• Coordinate with H&S, Compliance, and Property Managers to ensure RAMs and Permits are in place.
• Raise ad hoc POs for parts and labor on behalf of engineers.
• Handle administrative activities as required.
• Prepare and support invoicing processes.
• Note: Responsibilities may be amended or added as needed.

Skills and Qualifications:

• Experience in administration within the FM Industry (desirable).
• Experience using a CAFM system in a Helpdesk environment (desirable).
• Effective prioritization and organizational skills.
• Attention to detail and high accuracy.
• Excellent communication skills across all levels.
• Ability to adapt to changing requirements.
• High standards and self-motivation.
• Willingness to embrace new challenges and develop professionally.
• Autonomous work ethic.
• Proficiency in Microsoft Office.
• A DBS check may be required, and the successful candidate must provide evidence upon appointment.