Helpdesk Administrator

TN United Kingdom; Southend-on-Sea; On-site; GBP 30,000; Full time

Job summary

An exciting opportunity awaits as a Helpdesk Administrator with an established Facilities company in the City of London. This role involves managing helpdesk operations, administrative tasks, and supporting the Helpdesk Manager. The ideal candidate will possess a strong background in Facilities Management and Helpdesk operations, ensuring a first-class service. Join a dynamic team and play a key role in delivering exceptional support and organization in a fast-paced environment. If you're ready to take on a new challenge and make an impact, this position is for you!

Qualifications

• Proven track record in Helpdesk operations and Facilities Management.
• Ability to manage administrative tasks efficiently.

Responsibilities

• Manage phone calls and emails in support of facilities function.
• Schedule reactive and help desk call outs effectively.
• Provide general administration support and liaise with teams.

Skills

Help Desk Experience

Experience in FM

General Administration

CAFM knowledge

Job description

Social network you want to login/join with:

Helpdesk Administrator - City of London - Up to £30,000 per annum

Are you an experienced Helpdesk Operator looking for a new challenge?

If so please read on...

Exciting opportunity for an experienced Helpdesk Administrator to work for an established Facilities company based in the City of London. The company provides maintenancefor one of their leadingcontracts in thearea and alwaysaspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.

Hours/details:

• Monday to Friday
• 8am to 5pm
• Permanent position
• £30,000 per annum (dependant on experience)

Important– Must have previous experience working in the role above and be able to start immediately.

Responsibilities & Duties:

• Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
• Check and maintain FM Helpdesk Inbox
• Schedule reactive and help desk call outs.
• Open and close jobs
• To review jobs received during the working day and allocate accordingly to Engineers.
• Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
• Support the Office & Contract Managers in the administration & delivery of departmental objectives
• Attending to queries should they arise
• General administration support
• Chasing and liaison daily
• Raising Corrective maintenance tasks following on from PPM completed tasks
• Organisation of day-to-day work to ensure that all key tasks are fulfilled

Requirements:

• Help Desk Experience
• Experience in FM
• General Administration
• CAFM knowledge